IT Manager

Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top‑decile private equity fund with $4.0 billion of committed capital, Vertex is building a best‑in‑class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice.

We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.

IT Enablement and Operations Manager

Vertex Service Partners is seeking an IT Enablement & Operations Manager to lead the performance, reliability, and continuous improvement of the company’s core IT systems and employee technology experience.

This role serves as the operational owner of key enabling technologies—particularly Microsoft 365, endpoint management, and identity systems—while partnering closely with Vertex’s managed services provider (MSP) and internal teams to ensure employees across the organization are always ready to work.

The IT Enablement & Operations Manager will play a key role in enabling productivity, driving technology standardization across operating companies, and supporting integrations during acquisitions, while continuously improving the reliability, security, and usability of Vertex’s technology stack.

• Ensure employees across Vertex and its operating companies have a reliable, seamless technology experience.
• Monitor user touchpoints, support trends, and system performance to proactively improve service delivery.
• Partner with business leaders to understand operational needs and ensure technology supports productivity.

• Manage and continuously improve core IT services supporting employee productivity and collaboration.
• Serve as the operational owner for Microsoft 365, endpoint management, and related infrastructure platforms.
• Monitor service health, ticket trends, and system performance to identify operational improvements.

• Lead technology consolidation initiatives across operating companies following acquisitions.
• Gather and assess partner company IT environments to identify opportunities for standardization and cost savings.
• Execute transitions to Vertex’s core platforms while minimizing disruption to end users.
• Support Day 1 onboarding, tenant migrations, endpoint standardization, and tool consolidation during acquisitions.

• Own endpoint management strategy using tools such as Microsoft Intune, Autopilot, and device management platforms.
• Improve device coverage, policy compliance, and endpoint standardization across the organization.
• Oversee application deployment, provisioning workflows, and device lifecycle management.
• Manage Vertex’s relationship with its MSP and key IT vendors.
• Enforce SLAs, participate in quarterly business reviews, and elevate critical issues when needed.
• Continuously improve support processes to ensure efficient service delivery and strong user satisfaction.

• Ensure systems adhere to Vertex security baselines, governance policies, and asset management standards.
• Assist in responding to cybersecurity incidents and strengthening organizational resilience.
• Maintain accurate asset inventories, device standards, and system documentation.
• Identify opportunities to automate repetitive processes and reduce manual work.
• Pilot new tools and workflows that improve scalability and operational efficiency.
• Build lightweight documentation and repeatable playbooks to support standardized IT operations.

• 4–7+ years of experience in IT operations, infrastructure support, or endpoint management.
• Hands‑on experience administering Microsoft 365 environments and endpoint management platforms such as Intune.
• Experience working with or overseeing Managed Service…