Director of Platform Engineering & Operations MAZDC

Role Summary

The Director of Platform Engineering & Operations is responsible for COMPANY’s entire technology platform—overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability, security, and scalability across Azure cloud and on-premise environments. This hands‑on leadership role balances technical execution and strategic management, including building a high-performing team, driving operational excellence, implementing security controls, and supporting the company’s rapid growth.

• Build, mentor, and retain a team of 8 engineers across infrastructure/network, Dev Ops/SRE, and desktop/end‑user support, providing technical coaching, career development, and performance management.
• Own platform strategy, roadmap, and execution to meet business goals and customer SLAs.
• Define and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team.
• Take full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs.
• Establish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture.
• Own the design, implementation, and 24x7 operation of COMPANY’s hybrid infrastructure (Azure + on‑premise) supporting both production and internal corporate systems.
• Ensure high availability, scalability, performance, security, and cost efficiency across all environments.
• Hands‑on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability.
• Drive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads.
• Define and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline.

• Lead Dev Ops and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices.
• Hands‑on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud‑native architecture patterns.
• Establish SRE principles: error budgets, SLOs/SLIs, blameless postmortems, observability (metrics/logs/traces), and reliability engineering culture.
• Build and optimize CI/CD tooling and workflows to improve release velocity, reduce deployment risk, and increase developer productivity.
• Implement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness.

• Implement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection.
• Establish security best practices across infrastructure: network segmentation, firewall rules, encryption (data at rest/in transit), secrets management, privileged access management.
• Lead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements.
• Own Disaster Recovery strategy and execution: define RPO/RTO targets, architect multi‑region and hybrid DR solutions, develop runbooks, and conduct regular DR testing.
• Ensure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes.

• Oversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences.
• Implement IT service management practices (incident, request, problem, asset management) with clear SLAs and user satisfaction metrics.
• Manage vendor relationships across infrastructure, telecom, SaaS, and managed services—evaluate contracts, optimize licensing, and ensure service quality.

• 10+ years of progressive experience in IT infrastructure and…