Systems Analyst

Location: Charlotte, hybrid schedule (3 days onsite)

W2/GC candidates only

Duration: 6 months contract-to-hire

Pay: $50+/hr

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

This position will be supporting one of our client’s sectors, focused on unattended retail solutions for clients and consumers across the US. This role will be responsible for functional, technical and systems analysis efforts related to enhancements of Canteen’s existing line of business applications.

The Sr. Systems Analyst is responsible for providing system analysis, configuration, QA, and escalated support for Enterprise level applications. This includes the following responsibilities:

• Work directly with business team members, third party technology vendors, developers, and user community to identify business needs and interpret them as application requirements.
• Draft requirements and specifications documentation, complete to signoff and validate deliverables to specifications.
• Work on backlog grooming, collaborate with other analyst and developers, along with Product Owner and Business to ensure backlog is populated with the granular stories needed for development.
• Function as primary liaison between business and developers to ensure understanding of documented system requirements.
• Ensure standards are maintained related to documents and deliverables.
• Write and execute functional test scripts and coordinate with other analysts for system integration testing.
• Evaluate system deliverables to ensure they are free of defects and meet the quality standards of the department.
• Perform analysis and critical thinking required to troubleshoot application-related issues and assist in the resolution.
• Learn a very complex business and facilitate projects and decisions across many disparate user groups.

• 3-5 years of experience in functional analysis role.

A solid track record of the following is a must:

• On time development of user stories, application requirements, and/or process flow diagrams
• Use of various requirements elicitation techniques, such as end user interviews, job shadowing, brainstorming, business process analysis and process flow documentation, facilitation.
• Translate business requirements into solution design, in partnership with product owners, architects, and developers.
• UI design and/or mockups, with detailed requirements
• Creative problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments.
• Managing conflicting priorities and gaining consensus across multiple user groups
• Committed and enthusiastic approach to supporting business customers and end users.
• General understanding of application architecture and technology
• Experience working in an Agile / Scrum environment.
• Formal training or certification in Business Analysis, group facilitation, or project/product management
• Experience with Azure Dev Ops.
• SQL skills and ability to read stored procedures and understand desired functionality within the SP, parameters, and data flow.
• Experience in a technical/system/integrations analyst role.