Scrum Master

Locations:
Phoenix, AZ;
Charlotte, NC;
Des Moine, IA

• Lead and facilitate Agile ceremonies to achieve clear outcomes and delivery commitments
• Coach teams, Product Owners, and Engineering partners on Agile practices and behaviors
• Maintain strong understanding of team backlog, priorities, and value delivered
• Protect team focus by managing scope, dependencies, and unplanned work
• Drive continuous improvement using metrics, retrospectives, and coaching plans
• Meets with Product and Engineering partners at the appropriate frequency (at a minimum monthly) to review team maturity, metrics, and operational improvement opportunities.
• Resolves team conflict within one sprint by using facilitation techniques and ensuring updated agreements are followed.
• Demonstrates leadership presence and professionalism by responding to feedback no more than 48 hours post feedback, requesting clarification when needed, and role modeling calm fact based communication during escalations.
• Assesses team maturity monthly using a monthly coaching plan with measurable progress indicators.
• Guides teams toward effective work break-down by ensuring every user story meets DoR and DoD, proactively reduces scope creep by driving alignment on sprint goals, validating acceptance criteria prior to commitment, and addressing unplanned work during Reviews and Refinements.
• Provides real-time targeted coaching to strengthen team agile practices, working habits, flow, quality, predictability, and alignment, resulting in improvements of key agile metrics and software delivery practices.
• Effectively identifies, tracks and manages cross team dependencies ensuring risks are surfaced early and resolved through proactive coordination with stakeholders and delivery partners
• Identifies and surfaces impediments within 24 hours, maintains an impediment backlog(in JIRA), and drives resolution with appropriate owners within the sprint as to prevent unnecessary delays .
• Maintains expert proficiency in JIRA by creating dashboards and automation that visualize team performance trends (cycle time, throughput, WIP, rollover).