ServiceNow Implementation Specialist

Job Description

Service Now Implementation Specialist

• Primary Skill:
  JavaScript, Glide API, Business Rules, Client Scripts, Flow Designer, Service Catalog, REST Integrations, ITSM.
• Secondary: HTML/CSS, JSON/XML, Integration Hub, MID Server, Reporting, ITIL, Agile.

Experience:

Minimum 10 years

• Develop and enhance applications using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Glide scripting.
• Build and customize Service Catalog items, workflows, record producers, and request workflows.
• Design solutions using Flow Designer, Workflow Editor, and Scripted REST APIs.
• Create and maintain custom modules, tables, and applications on the Service Now platform.
• Customize forms, lists, dashboards, and reports to meet business needs.
• Configure Service Now modules (ITSM, ITOM, ITAM, HRSD, CSM, or others depending on project requirements).
• Implement and maintain ACLs, roles, and security rules to ensure platform integrity.
• Modify UI Pages, UI Macros, and advanced components as needed.
• Develop and support integrations with external systems using:
  • REST / SOAP APIs
  • MID Server
  • Integration Hub
  • Web services
• Build transform maps, import sets, and data load workflows.
• Manage scheduled jobs, data syncs, and third‑party connector configurations.
• Certifications:
  
  Service Now Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).
• Technical Knowledge:
  Proficiency in JavaScript, HTML, CSS, and Angular JS.
• Experience:
  
  3+ years in Service Now administration and implementation.
• Modules:
  Experience with ITSM, ITOM, CMDB, or ITAM.
• Soft Skills:
  
  Strong communication, stakeholder management, and project management skills.

$110,000-$125,000 a year

BACHELOR OF COMPUTER SCIENCE