Product Analyst — Merchant Services

This role is a Product Analyst — Merchant Services (Payments) for a 24-month contract in Charlotte, NC. Key skills include Agile delivery, user story writing, and financial services experience, particularly in Payments. Relevant certifications preferred.

Title:

Product Analyst — Merchant Services (Payments)

Location:

1525 W W T Harris Blvd, Charlotte, NC (Alternate Locations: 550 S Tryon St, Charlotte, NC; 800 S Jordan Creek Pkwy, West Des Moines, IA)

Duration: 24 months

Work Engagement: W2 Contractor

Work Schedule:

3 days in office / 2 days remote

Benefits:
Health Insurance, Life Insurance, 401K, and Voluntary Benefits

• Maintain a high‑quality backlog with two sprints of Definition‑of‑Ready (DoR) items.
• Break down epics/features into clear user stories with testable acceptance criteria.
• Lead refinement: expose dependencies, clarify scope, articulate value, and surface risks.
• Identify unplanned work and propose trade‑offs to protect delivery.
• Document current state (flows, processes, data), identify gaps, defects, and practical resolution options.
• Shape problem statements and solution approaches for PO decisioning.
• Translate business needs into concrete requirements and work with SMEs to validate use cases and acceptance criteria.
• Support control/audit requests with clean, traceable documentation.
• Document use cases and scenarios for design and UAT, partner with UAT leads, and perform lightweight testing when required.
• Represent the team in production triage and lead defect intake/analysis.
• Support Sprint Planning: review outcomes, identify carryover, prepare upcoming work, surface risks, assumptions, and dependencies to keep PO decisions well documented.

• Must be authorized to work for any employer in the U.S.; not eligible for visa sponsorship.
• Proven experience as a Product Analyst/Business Analyst in Agile delivery (Scrum/SAFe).
• Strong user story writing, acceptance criteria definition, and refinement facilitation.
• Ability to turn abstract ideas into clear, testable requirements.
• Experience in defect/root‑cause analysis with engineering/QA teams.
• Proficiency with Agile tools (Jira/Azure Boards) and documentation (Confluence, process/data mapping).
• Financial Services background—especially Payments/Merchant Services (onboarding, processing flows, chargebacks, settlement, reconciliation). (preferred)
• Familiarity with controls, audit readiness, and regulated delivery (PCI-DSS a plus). (preferred)
• Comfort navigating complex stakeholders and clarifying ownership. (preferred)
• Basic data analysis (SQL or similar). (preferred)
• Relevant certifications (CSPO/PSPO, SAFe POPM, ICP‑BA, etc.). (preferred)

Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.