Production Support Specialist
Listed on 2026-03-08
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IT/Tech
IT Support
Akkodis is seeking an Application Support Specialist for a contract position with our Fortune 500 banking client.
Rate: $39 - $44/hr W2. The rate may be negotiable based on experience, education, geographic location, and other factors.
Location: Charlotte, NC - onsite 3 days a week
Details:
The Production Support Specialist will play a critical role in supporting Finance Regulatory Reporting (FRR) and CRR Data Sourcing/Adoption by ensuring stability, resiliency, and scalability of production systems. This role combines traditional application support with modern SRE principles-automation, intelligent monitoring, AI-driven optimization, and continuous improvement.
Key Responsibilities- Production Support SRE Operations
- Lead day-to-day production operations across platforms including MS SQL Server, Oracle, Informatica, and Unix-based systems.
- Monitor and maintain the health, availability, and performance of production applications using tools such as Dynatrace and Splunk.
- Monitor and manage batch scheduling and orchestration using Autosys, Quartz, or Airflow schedulers.
- Own incidents: triage, root cause analysis, resolution, communication, and prevention of recurrence.
- Support production Services functions, including:
Incident/Problem Management, Change/Configuration Management, Release Deployment Readiness, Capacity Availability Management and Monitoring Service Analytics. - Create comprehensive documentation, runbooks, and knowledge-transfer materials.
- Proactively identify production risks and drive incident, problem, and change management processes end-to‑end.
- Support heterogeneous environments that include Java applications, Unix shell scripting, Python, and Perl.
- Ensure all production services meet SLA thresholds for uptime, performance, and incident response.
- Use AI/ML-assisted tools to optimize production processes, reduce manual intervention, and increase platform reliability.
- Identify vulnerabilities and continuous improvement opportunities; develop metrics and operational dashboards.
- Act as the escalation point between business, development, and technology teams.
- Communicate production risks, incidents, and service impacts clearly to stakeholders.
- Work closely with business partners to ensure alignment on priorities, readiness, and reporting requirements.
- 4-10 years of production support experience in financial services, preferably in regulatory reporting.
- Strong technical skills in Unix/Windows OS, SQL, Oracle, Informatica, and scripting languages (Shell, Python, Perl).
- Working knowledge of monitoring systems (Dynatrace, Splunk) and batch scheduling tools (Autosys/Quartz/Airflow).
- Expertise in incident, problem, change, and request management processes.
- Experience supporting complex, real-time, and batch-oriented production environments.
- Ability to work second shift and provide occasional off‑hours/weekend support.
- Experience adopting automation frameworks and AI-based productivity tools.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Experience with data analytics and reporting tools such as Excel, Tableau, or similar platforms.
- Excellent written and verbal communication skills; ability to explain technical issues to non‑technical partners.
- Self‑starter, innovative thinker, with ability to lead or guide team members.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer:
These benefit offerings do not apply to client‑recruited jobs and jobs that are direct hires to a client.
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