Technical Service Specialist - Surgical Robotics

Employer Industry: Medical Technology

• Salary up to $109,200
• Eligible for short-term incentive plans through the Medtronic Incentive Plan (MIP)
• Comprehensive benefits package including health, dental, and vision insurance, tuition assistance, and paid time off
• Opportunity for career advancement and growth within the organization
• Work remotely with 75% travel required, enhancing collaboration across teams
• Be part of a mission-driven company focused on innovative healthcare solutions

• Lead and manage field service escalation programs for installed Robotic Assisted Surgery (RAS) systems
• Provide Level III engineering field support, including system repairs and data gathering
• Validate warranty claims and assist in root cause analysis of field service issues
• Collaborate with Regional Field Service management on technical training and implementation strategies
• Develop and release Technical Service Bulletins and maintain actionable service metrics

• Bachelor’s degree required with 2 years of relevant experience, or an advanced degree with 0 years of experience
• Strong technical support experience, particularly in a healthcare or surgical setting
• Familiarity with FDA product requirements and regulatory guidelines
• Excellent analytical and communication skills to convey complex technical issues
• Ability to work independently with minimal supervision and under pressure

• Degree in Biomedical Engineering or equivalent
• Experience with robotics or motion control systems
• Familiarity with commonly used test equipment and the ability to read schematics
• Demonstrated proficiency in Microsoft Office and ERP/CRM software (e.g., SAP, Service Max, Salesforce)
• Strong organizational skills with the ability to multitask effectively

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