Production Support

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced and highly skilled Trader Facing Production Support professional to join our Credit Teams. This role will primarily focus on providing support for the trading desk, as well as managing the backend of platforms and trade capture systems. The successful candidate will play a key role in ensuring the smooth functioning of trading operations, investigating, and resolving issues related to platform performance, trade capture, and associated systems.

• Trader Facing Support:
  Act as the first line of support for trading desks, particularly within the Credit domain, ensuring systems are up and running and efficiently addressing any technical issues that arise.
• Trade Capture and Platforms Support:
  Troubleshoot, investigate, and resolve issues related to trade capture, platform functionality, and integration between front-office and back-office systems.
• Monitoring & Alerts:
  Utilize tools like Splunk and ITRS to monitor system performance, identify issues proactively, and escalate to relevant teams when necessary.
• Incident & Problem Management:
  Manage and resolve high-priority incidents, including root cause analysis, and collaborate with cross-functional teams to prevent recurrence.
• SQL Database Queries:
  Write, optimize, and troubleshoot SQL queries to extract, analyze, and validate trade data in databases and support the trading desks' data needs.
• Collaboration:
  
  Work closely with the development teams, infrastructure, and trading desks to ensure system uptime and resolve production issues in a timely manner.
• Documentation & Reporting:
  Maintain detailed records of incidents, resolutions, and support processes. Provide regular reports on system health and performance metrics.
• On-call Support:
  Participate in an on-call rotation for out-of-hours support, ensuring minimal disruption to trading activities.
• This role requires being on site with client 3 days per week in the office.

• Minimum 5+ years of experience in a production support or technical support role, with significant exposure to global markets and Credit trading environments.
• Strong expertise in SQL database queries and data manipulation.
• Experience with Splunk for log monitoring and troubleshooting.
• Familiarity with ITRS for system monitoring and alerting.
• Basic Unix/Linux command-line skills for system diagnostics and troubleshooting.
• Experience with Bloomberg terminals and related platforms for trade capture and market data integration.
• Python scripting knowledge is a plus to assist in automating processes or troubleshooting.
• Strong understanding of global markets, particularly Credit trading and associated systems.
• Strong interpersonal and communication skills to effectively interact with traders, technical teams, and other stakeholders.
• Bachelor's Degree.

Hourly rates range from $44.00 to $54.00 depending on location.

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