Technical Excellence Lead

Salary: $90,000-$105,000

Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense.

And we design effective technology systems regular people can actually use. But we’re only as good as our people.

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.

Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement – the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients’ unique culture back to each attendee at all meetings and events.

• Hospitality – Always listening
• Excellence – Always improving
• Resilience – Always flexible
• Ownership – Always trusted

That’s where the Technical Excellence Lead comes in. The Lead’s main role is to provide technology leadership and oversight to their contract and its locations. Leads are by nature managing the unique components of the service, not the people delivering the service. The Technical Excellence Lead’s responsibility is to ensure the onsite delivery of technology standards, preventative maintenance routines, and break fix project management.

Their main focus will be technology uptime in order to instill confidence in the client employees that the technology will maximize engagement in their meetings, every time.

The Technical Excellence Lead will report to either the Technology Hospitality Manager or the Technology Hospitality Director. They will not be responsible for managing personnel and will not have any direct reports.

• Develop data collection structure for preventative maintenance and equipment upkeep
• Continually analyze data to identify trends or systemic concerns with integrated technology systems
• Plan and execute the installation and configuration of AV equipment
• Act as a technical escalation point when issues are experienced with AV and UC systems
• Consult with team members and clients on complex technical event requirements
• Create and manage structure to collect accurate records of installations, maintenance, and repairs
• Stay up-to-date with the latest AV technologies and industry trends
• Offer insights and recommendations for equipment refresh and upgrade
• Manage…