Principal Site Reliability Engineer; SRE

Ally and Your Career

Ally Financial only succeeds when its people do—more than the typical cliché found in job postings. We see our teammates as people with interests, families, friends, dreams, and causes that matter. We prioritize health and safety, work‑life balance, diversity and inclusion, generous benefits, and employee resource groups. We create paths that encourage professional growth and learning. As you evolve, your opportunities should evolve as well.

Work Schedule:

Ally designates roles as fully on-site, hybrid, or fully remote. Hybrid roles are expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time.

At Ally, you experience a startup feel with the benefits of an established company that has worked out the kinks. We are always evolving, relishing the opportunity to see our work impact the real world. We solve problems, value diverse thinking, support one another, and challenge ourselves to think bigger to deliver customer‑obsessed tech solutions.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• Design and implement highly available, scalable infrastructure systems that support mission‑critical production services, including automated deployment pipelines, observability platforms, and disaster recovery.
• Lead incident response and post‑mortem processes, diving deep into complex distributed‑systems failures to identify root causes and drive systemic reliability improvements across engineering teams.
• Develop and maintain service level objectives (SLOs) and error budgets, using data‑driven approaches to balance feature velocity with system reliability and guide organizational decision‑making.
• Build tooling and automation to eliminate toil, improve operational efficiency, and enable engineering teams to safely deploy and operate services with minimal manual intervention.

• 7+ years of relevant experience.
• Bachelor’s degree in a relevant field or equivalent.

• 5+ years of experience in site reliability engineering, systems engineering, or Dev Ops roles with a proven track record of maintaining large‑scale production systems.
• Deep expertise in AWS cloud, including infrastructure‑as‑code tools like Terraform, Cloud Formation, or Pulumi.
• Experience defining and measuring SLIs, SLOs, and error budgets, and using them to drive reliability improvements and inform product decisions.
• Proficiency in AI development.
• Strong programming skills in Python, Go, or Node, with the ability to write production‑quality code for automation, tooling, and system integration.
• Extensive experience with container orchestration (ECS or similar) and microservices architectures in production environments.
• Proficiency with observability and monitoring tools such as Dynatrace, Prometheus, Grafana, Datadog, New Relic, or similar, and experience building comprehensive monitoring and alerting systems.
• Solid understanding of networking concepts, load balancing, CDNs, DNS, and distributed‑systems principles including consensus algorithms and failure modes.
• Hands‑on experience with CI/CD pipelines and Git Ops workflows using tools like Jenkins, Git Hub Actions, ArgoCD, or Circle
  
  CI.
• Strong incident management and troubleshooting skills with the ability to quickly diagnose and resolve complex production issues under pressure.
• Excellent communication and collaboration skills with the ability to influence technical direction across multiple teams and mentor engineers at various levels.

Ally’s compensation program offers market‑competitive base pay and pay‑for‑performance incentives (bonuses) tied to personal and company goals. Our Total Rewards program includes:

• Time Away: 20 paid time off days, 11 paid holidays, and 8 hours of volunteer time off yearly. Time off is prorated based on start date and varies by full- or part‑time status and management level.
• Planning for the Future: 401(k) retirement savings…