ServiceNow Platform Owner

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** Regular or Temporary:*
* Regular

** Language Fluency:
** English (Required)

*
* Work Shift:

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* 1st shift (United States of America)

** Please review the following job description:*
* The Service Now Platform Owner is a strategic, hands-on IT leader responsible for the overall management, optimization, and governance of the Service Now platform across the enterprise. This role ensures the platform aligns with business objectives, delivers value, and supports digital transformation initiatives. The Service Now Platform Owner provides leadership and direction to Service Now administrators, developers, and stakeholders, driving platform adoption, innovation, and continuous improvement.

Responsible for ensuring platform stability, scalability, security, and compliance, while enabling self-service capabilities and automation for business units.

** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

** Primary

Roles & Responsibilities *
* 1 **.​
** Owns the Service Now platform strategy, roadmap, and architecture to support business needs and digital transformation goals.

2. Leads the design, configuration, implementation, and ongoing enhancement of Service Now modules (e.g., ITSM, ITOM, HRSD, CSM, GRC).

3. Publishes best practices and educates stakeholders on Service Now capabilities, governance, and usage.

4. Defines and manages training, certification, and career paths for Service Now team members.

5. Evaluates new Service Now features, releases, and integrations; recommends adoption of new capabilities.

6. Ensures platform stability, performance, and scalability through proactive monitoring and capacity planning.

7. Manages platform upgrades, patching, and lifecycle maintenance to minimize technical debt and ensure compliance.

8. Enables self-service and automation for business units through workflow development and catalog management.

9. Drives continuous improvement of Service Now processes and service capabilities-focus on efficiency, user experience, and cost optimization.

10. Maintains dashboards and reporting for platform health, usage, and service levels.

11. Partners with business and IT teams to identify unmet needs and deliver Service Now-based solutions.

12. Develops and manages platform budget, licensing, and vendor relationships.

13. Serves as the primary point of contact for Service Now-related initiatives, communications, and escalations.

14. Ensures platform security, data integrity, and compliance with internal policies and external regulations.

15. Provides escalated technical support and troubleshooting for Service Now issues.

16. Leads or supports special projects, integrations, and process automation initiatives.

17. Manages Service Now documentation, including platform standards, procedures, and operations manuals.

18. Willingness and ability to travel as required (typically 10% to 15%).

** QUALIFICATIONS*
* Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.
Bachelor's degree and ten to twenty-five years related experience or equivalent combination.

2.
Managed Technology or Technology Process Teams for more than ten years or teams of thirty or more technologists.

3.
Excellent knowledge of technical management and data governance.

4.
Knowledge of current trends in IT hardware and systems software field.

5.
Database management skills with the ability to produce reports.

6.
Familiarity with the support and troubleshooting of personal computers and tablet devices.

7.
Analyze situations, evaluate alternatives, and implement robust solutions

8.
Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.

9.
Duties may require non-routine analysis, research and follow-through

10.
The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment

11.
The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines

12.
Exhibit adaptability to accept or bring about change when needed

13.
Strong written and…