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Data Analyst Business Systems/ Tech Analyst

Hybrid WFM Analyst: Call Center Forecasting & Analytics

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: UGI
Full Time position
Listed on 2026-03-05
Job specializations:
  • IT/Tech
    Data Analyst, Business Systems/ Tech Analyst
  • Business
    Data Analyst, Business Systems/ Tech Analyst
Salary/Wage Range or Industry Benchmark: 62500 - 75000 USD Yearly USD 62500.00 75000.00 YEAR
Job Description & How to Apply Below
A leading propane company is seeking a WFM Analyst in Charlotte, NC with a hybrid work schedule. The analyst will monitor call volumes, create staffing plans to optimize resources, and build performance reports. Requirements include a Bachelor's degree, experience in a contact center, and strong analytical skills. The role offers competitive compensation ranging from $62,500 to $75,000, along with comprehensive benefits including medical and retirement plans.
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