User Access Management Analyst

Job Description:

Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented User Access Management (UAM) Analyst who will be responsible for delivering administrative services and support across enterprise infrastructure and business line applications.

In this role, you will be responsible for the security of our systems and data, assisting with controlling and supporting these resources to ensure the right people have access to the right resources at the right times.

You will also collaborate and coordinate with end users within all Pacific Life divisions and business lines, other technologists and support staff to ensure service level agreements are met while keeping compliance and conformance to standards as top of mind.

Finally, you will work to improve and track the maturity of the UAM services by showcasing the customer experience, productivity, accuracy/quality, and resiliency.

We’re actively seeking a talented UAM Analyst to join our User Access Management team in Charlotte, North Carolina to work the hours of 1 pm - 10 pm ET.

• Grant and/or revoke user access to specific Pacific Life applications, systems, data and infrastructure based on individual user roles, permissions, and requirements.
• Application of least privilege for the concept of zero trust principles by way of administration of giving individual users within Pacific Life’s systems access to the tools they need at the right time and for the right purpose. This includes access to Pacific Life’s applications, data and networks.
• Comply with and enforce Pacific Life’s security control policies and procedures as they relate to access to resources, applications, systems, data and infrastructure in order to protect resources and sensitive information from cyber threats and to meet regulatory requirements.
• Define best practice and development for automation of user access management using tools and technologies to streamline granting and revoking access to resources.
• Monitor Pacific Life’s compliance with Enterprise Information and Security Policy and Access Management Standard by performing regular audits of user access management activities.
• Implement corrective actions to overcome any identified IT Security Access and Control Policy compliance errors and deficiencies.
• Regularly review and update Pacific Life’s user access management operational policies and procedures to ensure they comply with any changes in Pacific Life’s Enterprise Information and Security Policy and Access Management Standard.
• Partner with internal business and technical teams to ensure the user experience is top‑notch while still fulfilling our IAM policies and standards.
• Assist with UAM program communications framework and metrics to ensure well‑informed stakeholders, customers, and IAM colleagues.

• 1-5 years Information Security experience, with knowledge of directory services, ITSM, and IAM platforms (e.g. MS Active Directory, MS Entra , MS Office
  365, Service Now, Cyber Ark, SailPoint)
• Detailed knowledge and experience in general security practices, including Identity and Access Administration.
• Strong analytical, problem solving/troubleshooting, and data management skills.
• Ability to follow Standard Operating Procedures (SOP) in an agile environment.
• Experience with agile methodologies and corresponding agile based tools.
• Proven ability to influence and build partnerships with business stakeholders, including at senior management levels, in multi‑cultural environments.
• Ability to create meaningful metrics and documentation to provide insights to drive the UAM program forward.
• Ability to demonstrate continuous improvement.
• Understanding of ITIL Frameworks.

• BA/BS in Information Systems, Computer Science, Data Management or related field
• CISSP, CISM, CISA or other relevant security certifications
• Powershell scripting experience preferred

$40.89 - $49.97

• Prioritization of your health and well‑being including Medical, Dental,…