Project Manager, Technical Support, IT Project Manager

Hello, we’re Screen Cloud!

Founded in 2015 and with 10,000+ customers around the globe, Screen Cloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.

At Screen Cloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving. We’re very proud of our product and we’re also incredibly proud of our people.

It’s our ‘Screen Clouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!

As a Project Manager within Screen Cloud’s Professional Services team, you will lead the successful delivery of complex, customer-facing digital signage implementations. Acting as the primary delivery partner for our customers post-handover, you will own project timelines, drive adoption, and ensure clients realise the full value of Screen Cloud’s platform across enterprise and event-based deployments.

You will work closely with clients, internal product and development teams, and on‑site delivery teams to scope, plan, and execute high‑impact projects—balancing strategic project leadership with hands‑on delivery when required.

Leading customer implementations

• Become the delivery lead for assigned customer projects, owning outcomes from handover through to completion.
• Lead complex enterprise and custom implementations, ensuring projects are delivered on time, on scope, and to a high standard.
• Act as a trusted delivery partner, guiding customers through rollout best practices and implementation milestones.

Partnering closely with clients

• Work 1:1 with customers to understand their business goals, use cases, and technical requirements.
• Translate customer needs into clear project scopes, documentation, and delivery plans.
• Confidently lead client meetings, workshops, and status updates, keeping stakeholders aligned throughout the project lifecycle.

Driving timelines, adoption, and quality

• Own project plans, timelines, and dependencies using  and shared documentation.
• Proactively manage risks, issues, and changes, ensuring smooth delivery and strong customer engagement.
• Maintain high standards of project documentation, including project briefs, statements of work, meeting notes, and delivery artefacts.

Cross‑functional collaboration

• Work closely with Product, Engineering, Design, and Customer teams to deliver custom solutions and resolve issues.
• Contribute to improving internal implementation processes, documentation, and best practices.
• Share customer insights to help inform product improvements and service delivery evolution.

• Bring strong SaaS or digital project experience

  You’ve managed end‑to‑end delivery of SaaS, digital, or technical projects, ideally in a client‑facing or Professional Services environment.

• Are a confident project driver

  You can scope, plan, and deliver multi‑phase projects while juggling multiple work streams and priorities.

• Put customers first

  You enjoy building strong relationships, understanding customer goals, and delivering thoughtful, high‑quality experiences.

• Thrive in fast‑moving environments

  You stay organised, detail‑oriented, and calm under pressure—especially when timelines are tight or projects are complex.

• Communicate clearly and confidently

  You’re comfortable leading meetings, documenting decisions, and working with both technical and non‑technical stakeholders.

• Love problem‑solving

  You’re curious, proactive, and willing to dig into the detail—testing builds, questioning assumptions, and improving outcomes.

• Proven experience managing the full project lifecycle from scoping to delivery
• Experience working with cross‑functional design and development teams
• Strong written documentation skills (project briefs, scopes, statements of work)
• Confident client‑facing communication and stakeholder management
• Experience…