IT Support Administrator

As a result of our phenomenal growth,
MSS Solutions, LLC has an opening for an IT Support Administrator in our Charlotte, NC office
. If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job – it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

• Provide advanced support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
• Troubleshoot hardware and software issues, including operating systems and applications.
• Complete firmware upgrades on PCs and servers.
• Install, configure, and upgrade operating systems and enterprise software.
• Modify applications to meet departmental needs based on policies and standards.
• Participate in projects and completing proof of concepts.
• Monitor network services and equipment proactively to ensure optimal performance.
• Assist in the configuration and maintenance of network equipment and servers.
• Supporting IP telephony and mobile administration.
• Manage user accounts, groups, and permissions in Active Directory.
• Ensure compliance with security policies and access controls.
• Maintain accurate documentation of technical procedures and issues.
• Update knowledge base articles for common issues and solutions.
• Provide on-the-job training and orientation for new employees regarding IT systems and software.
• Educate users on best practices for software and hardware usage.
• Provide technical assistance to on-site and remote employees for hardware, software, and network issues.
• Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools.
• Assist users with multi-factor authentication issues using DUO Mobile.
• Liaise with local ISPs and third-party vendors for support and service issues.
• Assist in the procurement of IT equipment and software.
• Serve as a point of escalation for Level 1 support staff, providing guidance and assistance as needed.
• Collaborate with senior IT staff on complex issues.
• Assist in implementing and maintaining IT security protocols.
• Conduct routine checks to ensure compliance with security policies.
• Deploy and manage endpoint protection.
• Monitor security alerts and incidents, taking appropriate actions to mitigate threats.
• Travel 50% or more to regional offices for on-site support and training as needed.
• Offices are in these areas:
  Asheville NC, Winston‑Salem NC, Raleigh NC, Charlotte NC, Charleston SC, Columbia SC, Greenville SC, Myrtle Beach SC
• Other such duties and responsibilities as assigned by the Company from time to time.

• High School Diploma or equivalent certification.
• Be available to work after hours and on weekends if needed.
• 2+ years’ experience with O365 including Intune, Azure and Exchange.
• 2+ years’ experience with ticketing systems.
• 2+ years’ experience with Cisco Meraki and MDM design, configuration and troubleshooting.
• Network Cabling experience includes terminating network cables into patch panels.
• Onboarding and offboarding employees using MSS’s IT platforms.
• A+, MCP, Network+, are a plus.
• Flexibility to work varying hours.
• Ability to communicate technical information to non-technical individuals effectively.
• Strong attention to detail and ability to multitask.
• Preconstruction IT experience is a plus.
• Be able to work without supervision.
• Problem solving under pressure.
• Lift up to 50lbs, be able to climb ladders and work in environments such as under desks and small data closets.

Physical Demands:
Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in‑person and/or on the…