Senior Business Systems Analyst; ServiceNow
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-03-12
Listing for:
Motion Recruitment
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
Business Systems/ Tech Analyst, Data Analyst, Systems Analyst, Database Administrator
Job Description & How to Apply Below
Senior Business Systems Analyst (Service Now Support)
Location:
Hybrid (2 Days onsite in Charlotte, NC)
Must be able to work on W-2 basis
Must be local to Charlotte, NC
Job Description- Proactively drive change to systems based on business system impact analysis.
- Serve as functional lead in technical implementation of agreed upon solutions.
- Decisions made based on highly complex business system impact analysis and involve business process or data flow recommendations and may impact firm systems.
- Business process redesign decisions are generally made in collaboration with divisional stakeholders and have a high risk on Firm performance.
- While there are no direct people responsibilities, leading others across the firm to accomplish tasks and meet deadlines will be required.
- This position requires a deep understanding of how enterprise systems interact with one another and impact firm operations and initiatives.
- Ability to create project plans or execute pre-existing plans.
- Ability to summarize highly complex business cases, system information and concepts and clearly communicate to firm leadership.
- Experience designing and implementing functional systems and data in a structured process.
- Ability to research data definition, usage and flow to gain expertise in existing systems.
- Ability to create new business processes and data usage to promote efficiency.
- Ability to multi-task and prioritize assigned tasks / projects with minimal assistance.
- Expert troubleshooting skills to investigate resolve and escalate problems. Identifies need for technical assistance to help in problem resolution.
- Expert knowledge of Microsoft Office tools to provide working system prototypes and scenario modeling.
- Expert to learn evolving firm reporting technology platforms (Tableau, BI tools)
- Proficient understanding of data warehouse concepts.
- Diagram highly complex business processes, data flow and architecture for new systems and data
- Create highly complex business cases to provide cost effective solutions.
- Follow highly complex data flow to interpret source of information in support of new systems and data.
- Strong BSA fundamentals and finance concepts exposure required
- Must have experience with “SNOW” = Service Now; ticket/support-oriented
- Medical Insurance & Health Savings Account (HSA)
- 401(k)
Position Requirements
10+ Years
work experience
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