Product Manager

The work arrangement for this role is hybrid, requiring three (3) days in a Segra office with flexibility to work remotely two (2) days each week.

Location:

Any Segra office;
Kansas City, MO and Charlotte, NC are preferred.

Role Overview

The Product Manager I is responsible for managing the full product life cycle for 3–4 telecommunications products at various stages of development. This role is critical in shaping the vision, strategy, and execution of Segra’s product portfolio. The ideal candidate brings a collaborative mindset, technical depth, and the ability to work cross-functionally to deliver high-quality solutions.

This position supports pre- and post-sale activities across more than 20 states and multiple verticals, including Enterprise, Carrier, Government, Education, Channel Partners, and Agents. Infrequent travel may be required.

Key Responsibilities

Business Operations

• Engage internal and external stakeholders to gather feedback, prioritize initiatives, and align product direction with business goals.
• Collaborate across teams to develop market and competitive intelligence.
• Define, track, and analyze KPIs to measure product performance and drive continuous improvement.
• Maintain deep knowledge of assigned products, including technology, pricing, and market trends.
• Participate in and occasionally lead Quarterly Department Meetings to communicate product updates, challenges, strategy, training opportunities, and future enhancements.

Product Life Cycle Management

• Own all phases of the product development life cycle: concept and research, planning and design, financial modeling, scope definition, development and testing, launch, evaluation, maintenance, enhancement, and end-of-life.
• Evangelize products internally through training and enablement, ensuring teams understand positioning, value propositions, and competitive advantages.
• Partner cross-functionally with Sales Engineering, Network Engineering, NOC, Project Management, Procurement, Outside Plant, Carrier Relations, Legal, and other teams to define requirements and deliver solutions that meet customer expectations.
• Oversee development of connectivity and communication solutions, including 5G and Packet Core technologies.
• Ensure products meet security standards and comply with industry regulations and best practices.
• Educate sales and engineering teams on product capabilities, demos, solution design, and sales requirements.
• Instruct operational teams (NOC, provisioning, field services, etc.) on installation, deployment, and support processes.
• Coordinate product launches with Marketing, Sales, Engineering, and other stakeholders.
• Document workflows, systems requirements, regulatory considerations, taxation, and billing impacts.
• Support product retirement and alternate vendor evaluations when required (e.g., SONET, TDM, DSL).
• Serve as the cross-functional leader accountable for all aspects of assigned products.

Marketing & Technical Writing

• Review and edit technical content for marketing collateral, sales materials, blogs, and web pages.
• Support strategic sales opportunities and RFPs with technical responses.
• Provide guidance on special MSA or SLA product requests.
• Act as a verbal and written spokesperson for seminars, conferences, and trade shows.
• Create white papers, product definitions, competitive data sheets, training materials, presentations, and videos from the ground up.

Required Qualifications

• Associate’s degree in Information Science, Computer Science, Business Administration, Engineering, or equivalent combination of education and experience.
• Minimum of 3 years of experience supporting or managing telecommunications products and services.
• Working knowledge of the OSI model and experience with technologies such as Metro Ethernet, Transport Delivery, IP-based services, Cyber/Network Security, Data Centers, Private/Public Cloud, SD-WAN, Wi-Fi, or Voice/Collaboration solutions (Hosted PBX, SIP Trunking, PRI, UCaaS).
• Understanding of production network environments and critical infrastructure.
• Knowledge of telecom business practices, order processing, provisioning, and service activation.
• Experience navigating vendor selection, contracts, and negotiations.
• Pro…