Platform Support Specialist

Charlotte, United States | Posted on 01/15/2026

Location: Charlotte, NC (Or) Dallas, TX (Hybrid Role, 3 days onsite)

Employment Type: Contract

Permanent Residents and USC

We are seeking a Platform Support Specialist to ensure the reliability, availability, and performance of enterprise-scale platforms and cloud-native applications. This role is critical in maintaining 24/7 operational stability, handling incident management, supporting deployments, and partnering with engineering and security teams to resolve complex platform issues.

The ideal candidate has strong experience in application/platform support, SRE/Dev Ops practices, cloud environments
, and monitoring/observability tools
, with excellent communication and troubleshooting skills.

• Provide 24/7 platform reliability and monitoring
• Configure and maintain alerting and observability systems for proactive issue detection
• Drive fast remediation and escalation paths to minimize downtime
• Own the incident lifecycle including:
  • Triage of tickets
  • Coordinating cross-team responses
  • Provide executive-level and stakeholder updates during incidents and maintenance windows

• Diagnose API Gateway / Cloud issues
  , firewall blocks, and log-related failures
• Support platform-level issues across distributed and cloud-native environments

• Assist with environment setup for new installations and upgrades
• Validate prerequisites and configurations prior to deployment
• Support production and non-production rollout activities

• Author and maintain:
  • Runbooks
  • SOPs
  • Architecture and configuration records
• Work closely with engineering, Dev Ops, security, and infrastructure teams
• Provide clear, concise communication to technical and non-technical stakeholders
• Maintain a customer-first mindset while resolving platform issues efficiently

• 3–5 years of experience in:
• Platform support
• Application support
• SRE / Dev Ops
• System administration in cloud-native environments

• Monitoring & Alerting Tools
  • Grafana
  • Elastic Logs
  • Splunk
• Containerization & Orchestration
  • Docker
  • Open Shift
• Scripting
  • Python
  • Bash
• Familiarity with AWS, Azure, or Google Cloud Platform
• Enterprise firewall and security practices
• Identity & access tools (e.g., Auth0)
• Data & Streaming
  • Kafka
  • Redis
  • Flink
  • Star Rocks

• Strong analytical and problem-solving skills
• Ability to work under pressure in incident-driven scenarios

• Hands-on experience with Elastic logs administration
• Exposure to Technical Account Management
• Ability to bridge support and delivery teams effectively