Bilingual Installation Specialist; Charlotte , North Carolina

Overview

Spot On is building restaurant tech to help independent restaurants compete and win. From our award-winning point-of-sale to AI-powered profit tools, we help operators boost profit, work smarter, and keep their best people. Solutions are backed by people who care about helping restaurants succeed.

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.

The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution. This includes site surveys, installing POS hardware virtually or onsite, and delivering staff training. You will serve as a technical escalation point, troubleshoot complex infrastructure issues, mentor junior specialists, and contribute to process and SOP improvements. With deep restaurant operations knowledge and strong technical expertise, you will drive installation efficiency, enhance client readiness, and promote long-term business success.

• Conducting Installations
  • Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
  • Complete cabling, patching, and connectivity setup.
  • Deliver onsite training and live support for staff and management.
  • Implement menu/system updates and reporting configuration.
  • Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
  • Lead follow-ups with clients to ensure smooth transitions and adoption.
  • Travel regularly to client sites as required.
• Conducting Virtual Site Surveys
  • Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
  • Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
  • Perform advanced diagnostics and document infrastructure gaps or risks.
  • Provide technical guidance to clients and vendors to resolve issues.
  • Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
  • Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
  • Recommend improvements to survey tools, templates, and internal processes.
  • Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
• Quality Assurance
  • Deliver high-quality, accurate work by adhering to SOPs, SLAs, and checklists.
  • Review and verify outcomes before submission to maintain consistency and high-quality standards.
  • Identify and address process gaps or errors to drive continuous improvement.

• Restaurant experience required
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
• Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
• Understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Strong troubleshooting, problem-solving, and analytical abilities; experience resolving escalated technical issues is preferred.
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses preferred.

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year

• Hourly pay range starts at $19.00 - $26.00 for this role
• Pay range is one component of a competitive package which includes a company stock plan
• Offers will reflect location and experience

We will never ask candidates to pay fees or share sensitive information during the hiring process. All legitimate recruitment communications come from an official company email address. If something seems suspicious, please contact

Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Spot On is an E-Verify company.