IT Support Administrator

As a result of our phenomenal growth,
MSS Solutions, LLC has an opening for an IT Support Administrator in our Charlotte, NC office. If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job – it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

• Provide advanced support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
• Troubleshoot hardware and software issues, including operating systems and applications.
• Complete firmware upgrades on PCs and servers.
• Install, configure, and upgrade operating systems and enterprise software.
• Modify applications to meet departmental needs based on policies and standards.
• Participate in projects and completing proof of concepts.
• Monitor network services and equipment proactively to ensure optimal performance.
• Assist in the configuration and maintenance of network equipment and servers.
• Supporting IP telephony and mobile administration.
• Manage user accounts, groups, and permissions in Active Directory.
• Ensure compliance with security policies and access controls.
• Maintain accurate documentation of technical procedures and issues.
• Update knowledge base articles for common issues and solutions.
• Provide on-the-job training and orientation for new employees regarding IT systems and software.
• Educate users on best practices for software and hardware usage.
• Provide technical assistance to on-site and remote employees for hardware, software, and network issues.
• Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools.
• Assist users with multi-factor authentication issues using DUO Mobile.
• Liaise with local ISPs and third-party vendors for support and service issues.
• Assist in the procurement of IT equipment and software.
• Serve as a point of escalation for Level 1 support staff, providing guidance and assistance as needed.
• Collaborate with senior IT staff on complex issues.
• Assist in implementing and maintaining IT security protocols.
• Conduct routine checks to ensure compliance with security policies.
• Deploy and manage endpoint protection.
• Monitor security alerts and incidents, taking appropriate actions to mitigate threats.
• Travel 50% or more to regional offices for on-site support and training as needed.
• Offices are in these areas:
  Asheville NC, Winston-Salem NC, Raleigh NC, Charlotte NC, Charleston SC, Columbia SC, Greenville SC, Myrtle Beach SC
• Other such duties and responsibilities as assigned by the Company from time to time.

• High School Diploma or equivalent certification.
• Be available to work after hours and on weekends if needed.
• 2+ years’ experience with O365 including Intune, Azure and Exchange.
• 2+ years’ experience with ticketing systems.
• 2+ years’ experience with Cisco Meraki and MDM design, configuration and troubleshooting.
• Network Cabling experience includes terminating network cables into patch panels.
• Onboarding and offboarding employees using MSS’s IT platforms.
• A+, MCP, Network+, are a plus.
• Flexibility to work varying hours.
• Ability to communicate technical information to non-technical individuals effectively.
• Strong attention to detail and ability to multitask.
• Preconstruction IT experience is a plus.
• Be able to work without supervision.
• Lift up to 50lbs, be able to climb ladders and work in environments such as under desks and small data closets.
• Physical Demands:
  Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to…