Sr Mgr Tech Del​/Partner Mgmt

Position: Sr Mgr Tech Del/Partner Mgmt (US)
* Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area
* Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
* Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
* Program & Delivery Leadership
* Lead end-to-end delivery of the Actimize CTR program, from requirements through deployment.
* Own delivery timelines, scope, risks, and resource planning across multiple work streams.
* Manage overall program governance, reporting, decision forums, and executive updates.
* Oversee Actimize implementation for CTR detection, workflow, routing, and filing (e.g., RCM, CDD, UDM, WLF experience beneficial).
* Coordinate with Actimize vendor teams for rules configuration, data integration, testing, performance tuning, and defect resolution.
* Ensure solutions adhere to bank architecture, security, and operational standards.
* Manage delivery activities for Actimize vendor consultants, offshore/onshore resources, and internal engineering teams.
* Track vendor deliverables, SLAs, technical design quality, and milestone adherence.
* Facilitate collaboration across engineering, QA, data, infrastructure, and Dev Ops teams.
* Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
* Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
* Oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
* Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
* Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department
* Advocates for operational improvements to enhance the divisions value to the organization
* Undergraduate degree or Technical Certificate
* Graduate degree, preferred
* 10+ years related experience
* Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
* Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
* Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization
* Experience implementing CTR modules using Actimize ECM or Act One (RCM).
* Background in AML transaction monitoring and case management platforms.
* Knowledge of Oracle, Azure, cloud environments, or containerized deployments.
* Understands and supports the Banks Customer Service Strategy
* Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
* Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
* Leads, coaches and models quality service delivery at every interaction
* Supports the ongoing improvement of the partner/Customer experience
* Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
* Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
* Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and…