Enterprise Account Executive - FireHydrant

Overview

Freshworks helps teams simplify work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people.

Fire Hydrant, a Freshworks company, focuses on helping modern engineering teams manage incidents, reduce downtime, and operate with confidence. Fire Hydrant is a leading incident management and site reliability platform trusted by fast-growing, highly technical organizations across cloud infrastructure, developer tooling, fintech, gaming, and e-commerce.

At Freshworks and Fire Hydrant, you’ll be part of teams that value curiosity, collaboration, and impact—and you’ll help customers solve problems that truly matter.

We’re hiring an Enterprise Account Executive to join the Fire Hydrant sales team, a recently acquired business within Freshworks. This role is fully aligned to the Fire Hydrant product, customer base, and go-to-market motion, selling into large, complex organizations with highly technical stakeholders.

As an Enterprise AE, you'll own and expand strategic accounts while driving new enterprise logo acquisition. You'll lead sophisticated, consultative sales cycles—partnering closely with Dev Ops, SRE, Engineering, IT, and executive leaders to help them improve incident response, reduce downtime, and strengthen operational resilience.

This role is ideal for a seasoned enterprise seller who thrives in ambiguity, enjoys navigating complex buying committees, and wants to make a tangible impact at scale.

Drive Enterprise Growth

• Execute territory and account strategies to acquire and grow enterprise customers
• Prospect, qualify, and close complex, high-value opportunities within named enterprise accounts

Own the Full Sales Cycle

• Lead end-to-end sales motions from discovery through negotiation and close
• Build strong relationships with customers, champions, technical decision-makers, and C-level executives

Sell Strategically & Consultatively

• Conduct deep discovery to understand customer technical environments, reliability challenges, and business priorities
• Articulate Fire Hydrant's value through outcome-driven, industry-relevant conversations

Collaborate to Win

• Partner with Business Development, Solutions Engineering, Marketing, Customer Success, Implementations, and Deal Desk to deliver seamless customer experiences
• Share market insights and customer feedback to influence go-to-market strategy and product direction

Build a Predictable Business

• Maintain a robust, high-quality pipeline with accurate forecasting and disciplined opportunity management
• Travel as needed to engage customers in person, build trust, and represent Fire Hydrant and Freshworks with credibility and purpose

This role is remote within the United States and is open to candidates based in the Eastern Standard Time (EST) zone.

• 8-10 years of experience in quota-carrying SaaS sales roles, with a strong focus on enterprise accounts
• Proven success selling into technical audiences such as Dev Ops, SRE, Engineering, IT, or Security
• Demonstrated ability to navigate complex, multi-stakeholder enterprise sales cycles
• Strong executive presence with experience engaging and influencing C-level leaders
• Strategic, revenue-driven mindset with strengths in prospecting, pipeline management, and forecasting
• A consultative seller who listens deeply, connects technical value to business outcomes, and leads with integrity
• Experience selling developer tools, infrastructure platforms, or reliability/incident management solutions is a plus
• Familiarity with ITSM, monitoring, alerting, or on-call workflows is a plus

• Startup impact with enterprise backing: Operate with the agility of a scaling Dev Ops company and the support of Freshworks’ global infrastructure
• Meaningful enterprise problems: Help large organizations reduce downtime, protect customer trust, and improve operational resilience
• Career growth: I…