ServiceNow Business Analyst

Please no 3rd party subcontractor inquiries

Our client is seeking a Service Now Business Analyst to join their team. As a Service Now Business Analyst, you will be part of the Enterprise Architecture support team, contributing to the enhancement and support of enterprise tooling and applications. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a proactive approach to problem-solving, which will align successfully within the organization.

HUGE Plus: Service Now APM or Service Now Enterprise Architecture Product

While the client would love someone with the APM or EA product experience, they are open to interview candidates with experience with other modules as long as the experience is relevant to Service Now implementations and/or integrations.

Job Title: Service Now Business Analyst

Location: Charlotte, NC - Hybrid

Pay Range: $65/hr W2 (Due to client rules we are unable to work with 3rd party subcontractors; all candidates must be able to work on Experis' W2)

• Participate in documenting requirements for enterprise architecture tooling enhancements.
• Conduct workshops, interviews, and surveys with stakeholders to gather functional and technical needs.
• Create process maps, workflows, and data models to represent processes and system integrations.
• Develop test cases, support QA testing, user acceptance testing (UAT), and validate that systems meet business requirements.
• Document defects and follow through resolution with development teams.

• Service Now integrations and/or implementations experience is absolutely required
• Experience supporting enterprise and technology applications, preferably Pega or similar process automation tools.
• Knowledge of Service Now, Enterprise Architecture (EA) tools like Ardoq, and reporting & BI tools such as Power BI, SQL, or Databricks.
• Understanding of JIRA for user story management.
• Ability to develop reports and dashboards to track key performance indicators (KPIs).
• Strong communication skills and the ability to work directly with internal users across various teams.

• Opportunity to work with cutting-edge enterprise architecture tools and automation platforms.
• Engage in meaningful projects that impact organizational efficiency and effectiveness.
• Collaborate with a diverse and talented team committed to innovation and excellence.
• Develop your skills in a dynamic environment with continuous learning opportunities.
• Be part of a forward-thinking organization that values inclusion and professional growth.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World’s Most Ethical Companies for the 14th year.