Ministry Services Support Coordinator

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Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

The Internet Evangelism department takes the Gospel to the world through , a ministry built on digital tools and online strategies. Through websites like  and various social media platforms, the Good News goes out in English, Spanish, Portuguese, Chinese, Arabic, Russian, and American Sign Language. Online visitors to these pages engage with trained volunteers through chat, private messaging, texts, and emails to get their spiritual questions answered.

Those who respond to the Gospel invitation are mentored by discipleship volunteers as they go through online Bible study courses and are referred to local churches in their area.

This position supports the ministry services tools and processes of Internet Evangelism, as well as some of the reporting and project management needs of the department.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Learn and maintain an in-depth understanding of Internet Evangelism's technology tools for applicant tracking, volunteer management, event registration, scheduling, resources, and volunteer engagement and communication.
• Track and prioritize feature requests and bugs for the Internet Evangelism’s ministry volunteer management platform known as Serve Well.
• Provide day-to-day customer success support for Serve Well. Understand user needs and identify opportunities to improve their experience and efficiency.
• Troubleshoot technical issues, test new features and bug fixes, and configure the Serve Well platform for Internet Evangelism’s specific needs.
• Monitor platform usage to ensure accuracy, consistency, and best-practice adoption.
• Create procedures and training materials, including videos, for use in training Internet Evangelism’s staff and volunteers. These materials also need to be transferable for other BGEA ministries using Serve Well.
• Coordinate Internet Evangelism’s use of the tool known as Cvent. This includes working with the communications department on webpages and building out the events for the language managers.
• Assist with other ministry tools as needed.

• Fulfills other duties as assigned by Ministry Services Manager and Assistant Director of Operations.

• College level degree preferred or relevant experience performing required skills and duties
• Proficiency with a computer, web based applications, and Microsoft Office tools
• Knowledge of and experience with cross-cultural ministry preferred
• Knowledge of and experience with volunteer management/operations, preferably in a Christian ministry environment
• Excellent interpersonal communications skills
• Excellent project management skills
• Experience writing procedures and producing training tutorials/videos
• Ability to learn new systems quickly and translate technical concepts into user-friendly language
• Ability to write…