Process QA

Location: Charlotte, NC or Plano, TX — Hybrid (3 days onsite)
Contract: W2 contract
Work Authorization:
USC, GC, H4

We are building a new team to support the PMO under Payments Data Organization
, and are looking for a highly organized Process QA / PMO Process Analyst to help drive internal operational excellence. This role will support PMO governance, process control, change and release coordination, and tooling oversight across multiple internal work streams.

This position is ideal for someone with strong attention to detail, a process‑driven mindset, and hands‑on experience with change management
, release management
, Jira
, and Remedy/ITSM
.

• Support the build‑out of PMO processes, standards, and governance across the Payments Data organization.
• Coordinate and manage change management activities, ensuring requests follow the required approvals, documentation, and quality checks.
• Oversee release management processes, including readiness checks, validation, defect/risk review, and post‑release tracking.
• Maintain and enhance Jira workflows, dashboards, reports, and metrics to support PMO visibility and intake processes.
• Manage Remedy (ITSM) tickets for incidents, changes, and problem workflows; ensure SLA compliance and accurate tracking.
• Document and optimize internal processes including SOPs, process flows, RACIs, and governance artifacts.
• Support PMO operations with reporting, status updates, meeting coordination, and process adherence checks.
• Identify process gaps and recommend improvements to standardize execution across the organization.
• Partner with cross‑functional teams including product, data engineering, operations, and technology.
• Ensure all change, release, and process actions align with enterprise policies, risk controls, and compliance requirements.

• 3+ years experience in Change Management, Release Management, PMO Operations, or Process Governance.
• Hands‑on experience with Jira (workflows, dashboards, metrics).
• Experience using Remedy, ITSM, or Service Now for change/incident/problem management.
• Strong process design skills (process maps, SOPs, workflows, RACI, documentation).
• Understanding of IT change controls, release cycles, and quality gates.
• Excellent organizational, communication, and stakeholder coordination skills.
• Ability to manage multiple work streams in a fast‑paced environment.

• Previous Financial Service Experience
• Experience supporting Payments, Data, or Technology PMOs
• Familiarity with Agile or hybrid workflows

• Opportunity to help stand up a new PMO within a high‑visibility Payments Data group.
• Great exposure to enterprise change governance, release processes, data platforms, and PMO transformation.
• Strong long‑term stability

About Manpower Group, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 Manpower Group was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in‑demand talent.