Service Business Analyst

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Location: Charlotte, NC, US, 28216 Corning, NY, US, 14831

Company: Corning

Requisition Number: 72962

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

The Service Now Business Analyst is responsible for ensuring successful delivery and optimization of Service Now solutions across enterprise environments.

• Lead Service Now module implementation and configuration.
• Collaborate with stakeholders to gather and refine requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Provide mentorship and guidance to junior team members.
• Manage integrations with third-party systems.
• Support continuous improvement and innovation initiatives.
• Develop and maintain technical documentation.
• Coordinate with cross-functional teams for project success.
• Ensure compliance with security and regulatory requirements.

• Strong understanding of Service Now architecture and workflows.
• Experience with integrations and data migration.
• Excellent communication and stakeholder management skills.
• Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, Sec Ops, GRC, App Engine Studio

• Minimum 5+ years of hands‑on Service Now experience.
• Experience in large‑scale enterprise implementations.
• Leadership experience managing cross‑functional teams.
• Strong ITIL and digital transformation background.
• Proven track record of delivering complex Service Now projects.

• Bachelor’s degree in computer science, Information Technology, or related field.
• Required: Service Now Certified System Administrator and Service Now Certified System Administrator, ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework)

This position does not support immigration sponsorship.

The range for this position is $91,927.00-$ assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at  .