Director, Business Relationship Manager Details | Phibro Animal Health

Overview

The Director, Business Relationship Manager is an integral part of our Digital Information Delivery team based out of our US – Teaneck, NJ – Remote site. This role leads complex, global technology projects, implementing, optimizing, and continuously improving digital systems for finance and commercial operations. The goal is to enhance customer experience and internal efficiency through technology-driven solutions, relying on a strong understanding of ERP, CRM, and e‑commerce systems.

• Business‑IT Relationship Management:
  Manage relationships between IT, finance, commercial business units, and vendors to address needs, identify potential risks, and ensure open communication across financial and commercial systems.
• Strategic Planning:
  Consult with finance and commercial leaders to review current IT services and projects, identify gaps and forecast future technology needs to support business objectives and operational efficiency.
• Digital Initiatives Leadership:
  Support the implementation, optimization, and continuous improvement of digital platforms that enable both customer‑facing commercial operations and internal financial processes, including CRM, e‑commerce, mobile applications, corporate websites, ERP platforms, and financial management tools.
• IT Service Coordination:
  Coordinate the delivery of IT services across the organization to ensure efficient support for all finance and commercial department functions, ensuring all platforms and ERP systems meet evolving operational and financial requirements.
• Business Case & Financial Oversight:
  Oversee development of business case documentation and prepare project budgets/cost estimates, including analysis of operational and financial impacts for senior management.
• Project Management:
  Develop and deliver a comprehensive project proposal, charter, and business requirements at a strategic level. Present alternative strategies or new solutions to mitigate risks and improve project outcomes when challenges arise.
• Cross‑Functional Liaison:
  Act as a liaison between the Technology Group and finance/commercial departments, ensuring IT initiatives address business needs and stay aligned with overall company strategy.

Accountable, Acting Strategically, Champion for Change, Adaptable, Business Acumen, Collaborative, Committed, Communicating Effectively, Demonstrating Initiative, Displaying Confidence and Composure, Driving for Results, Establishing Relationships, Evaluating and Implementing Ideas, Innovative, Interacting with People at Different Levels, Leveraging Opportunities, Managing Risk, Managing Time, Negotiating Agreements, Presenting and Public Speaking, Prioritizing and Organizing Work, Problem Solving, Setting a Strategic Vision, Supporting Organizational Goals, Thinking Globally, Thinking Broadly, Trustworthy, Skills, Proven ability to work effectively in a team environment.

• Bachelor’s degree in Information Technology or equivalent.
• 15+ years of progressive experience in IT, Project Management, Business Analysis and business relationship roles.
• 7+ years in management positions.
• Strong customer service orientation.
• Deep familiarity with ERP, CRM and E‑Commerce systems and their role in finance and commercial operations.
• Ability to build, maintain and extend relationships across the organization.
• Ability to navigate complex organizational structures to enable stakeholder alignment and influence without direct authority.
• Ability to perform business and process analysis.
• Strong analytical and communication skills to translate business needs into technical requirements.
• Ability to manage and direct activities of others in a multi‑project environment.
• Proven interpersonal and communication skills, expressing technical and business concepts orally and in writing.
• Demonstrated success in pharmaceutical, biotech, or manufacturing environments is highly desirable.
• Outstanding communication, leadership, and stakeholder management skills.
• Familiar with System Development Life Cycle concepts.

To learn more about Phibro Animal Health’s competitive benefits package, :
Phibro Benefits.

Phibro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit:
Corporate
Division:
Corporate
Department:
Digital Information Delivery

Location:

US – Teaneck, NJ – Remote

Work Schedule:

Monday – Friday (Standard Work hours)