IT Business Sys Analyst

Salary Range

$65,251 to $97,876 (exempt position; pay rates based on education, skill, experience level and internal equity)

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business‑valued IT solutions and services that are flexible, engaging, and innovative.

Whether your passion is architecture, development, quality services, engineering, desktop support, or operations, we have a position for you. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.

Perform work identifying, eliciting, documenting, and communicating technology requirements based on the strategic plans and project arrays for County departments. This position, under direct supervision, is responsible for mapping technology processes to meet business needs, evaluating and refining that process; and being knowledgeable of both the business and department needs as well as related information technologies that assist in addressing those needs.

This position is the first level of the IT Business Systems Analyst series. The assigned projects will center on technology related to our Health and Human Services Departments and Public Safety Departments.

• Manage and facilitate requirement gathering for medium‑size and moderately complex technology projects which have characteristics such as being department‑wide in scope, utilizing a new technology platform, requiring in‑depth understanding of both the current and future state design, and having the potential or likelihood of improving productivity and efficiency.
• Responsible for following level 1 and 2 incidents and directing them to the correct support department within organization as well as inventory management of departmental assets.
• Provide action plans to improve IT support and provides regular reporting with the management.
• Participate in and support the System Development Life Cycle (SDLC) model in use by Mecklenburg County IT Services.
• Develop solution requirements (functional and non‑functional).
• Assist in the development of business design documentation.
• Assist in conduct fit gap analyses.
• Provide input regarding program development of the Strategy and Planning Team (evaluate portfolio software, standard operating procedures, continuous performance improvement, etc.).
• Partner with departmental subject matter experts and associated staff to document technology requirements (hardware, software, etc.).
• Write system specifications, build process maps, and capture requirements for architects and developers to use.
• Participate in Business Systems Analysis community of practice.
• Participate in scrum events including daily stand‑ups, release planning sessions, sprint planning sessions, sprint reviews and retrospectives.
• Create training materials and conduct train the trainer sessions.
• Collaborate with the QA partners to clarify requirements, review test strategy, and assist in defect research and resolution.

• Experience:
  
  Minimum of two years of information technology experience; at least one year directly applicable to the position’s essential functions.
• Education:
  
  Bachelor’s degree in Information Technology, Business Administration, Finance or related field.

Combination of relevant education and relevant experience accepted:
Yes.

• Experience with health and human services and/or criminal justice business processes. Successful candidate will be familiar with case management systems, electronic health records, and data warehousing.
• Working in the government or non‑profit sectors.
• Operating in the agile software development life cycle.
• Experience as an…