Technology Services Officer Enterprise Apps

Date Opened:
Tuesday, January 13, 2026 12:00 AM
Close Date:
Wednesday, January 28, 2026 12:00 AM

Department:
Innovation and Technology Department

Salary: $ - $ Commensurate with Experience

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Summary

The Technology Services Officer (TSO) – Enterprise Applications provides management oversight, technology strategy and operational performance for enterprise applications as part of the Innovation & Technology Department. Responsibilities include consulting with client departmental leadership to understand and achieve strategic business objectives, ensuring alignment of technology initiatives with approved strategies and standards, managing budgets, developing, and adhering to technology governance, and participating in or overseeing the procurement of application technology in accordance with City requirements.

• Develops IT strategy and business plans for enterprise applications to align and support citywide and department-specific business objectives
• Responsibility for large-scale, complex projects delivering system conversion, enhancement and upgrade deliverables involving ERP vendor SaaS solutions
• Develops plans for applications platform evolution, upgrade and/or enhancement, operations, and maintenance
• Identifies changes and trends in application platforms, and interprets their meaning to business stakeholders
• Drives innovation and strategic solutions by providing value propositions to business stakeholders
• Sponsors strategic technology projects
• Reviews and approves project scope, schedule, budget, and quality metrics
• Establishes service level agreements and metrics
• Functions as business partner
• Builds business relationships with stakeholder representatives and frequently interacts with business stakeholders to discuss technology services and assess customer satisfaction
• Leads one or more application organization(s), which may include enterprise resource planning (ERP), data management, and other enterprise applications
• Accomplishes business results by aligning technical staff goals to business plan objectives
• Manage compilation of schedule, status, and metric updates at project and team levels; report appropriately to all levels of governance including executive.

Work requires managing and monitoring work performance of an organization level unit, often through the oversight of multiple subordinate managers or key functions including, evaluating program/work objectives and effectiveness, establishing broad organization level goals, and realigning work and staffing assignments that span multiple departments.

Communications and discussions result in decisions regarding policy development and implementation. Interaction with others outside City of Charlotte requires exercising participative management skills that support team efforts and quality processes. The impact the job has on the City of Charlotte is significant in terms of time, money, or public/employee relations.

• Position has major fiscal responsibility. Is responsible for division-wide financial decisions. Monitors budget plan and adjusts as necessary.
• Financial management with annual budgeting and short-term/long-term forecasting.

Required Education and Experience

Bachelor’s degree from an accredited college or university in Information…