Technical Key Account Specialist; m​/f​/d

YOUR RESPONSIBILITIES

• Manage and resolve customer escalations efficiently and professionally
• Conduct root‑cause analysis in collaboration with other teams to identify and address underlying issues
• Serve as the primary contact for customers regarding technical and service‑related inquiries
• Document and monitor issues to detect trends and support proactive, preventive measures
• Ensure timely communication and follow‑up, while contributing to process improvements based on customer feedback
• Contribute to the improvement of interal processes based on customer feedback and recurring issues

• Bachelor’s degree in Engineering, Business Administration or a related field
• Minimum 2–3 years of experience in customer support, technical service or quality‑related roles
• Solid understanding of quality processes and technical troubleshooting as welll as experience in working with cross‑functional teams such as R&D, Quality and Production
• Strong problem‑solving abilities, customer‑oriented mindset, collaborative team player, proactive with excellent time management and prioritization skills
• Excellent communication skills in English; proficiency in German or Italian is a plus

• Innovative work environment in a young, dynamic team
• High‑tech projects in the future‑proof sector of e‑mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance‑related pay
• Additional company benefits