IT Technical Support Analyst

Description

We are seeking a detail-oriented and tech-savvy IT Technical Support Analyst to join our team. This individual will play a crucial role in maintaining and optimizing our IT infrastructure, ensuring seamless operations, and supporting our team with their technical needs. This position requires 10-20% travel. The ideal candidate will also have a strong background in Windows 11 and macOS environments, cybersecurity, and IT systems management.

• Remotely image and configure laptops for both Windows 11 and macOS environments.
• Ensure all devices are updated, secure, and compliant with organizational standards.

• Manage IP addresses
  , DNS entries, and related network configurations.
• Troubleshoot and resolve connectivity issues efficiently.

• Oversee and resolve helpdesk tickets
  , ensuring timely responses and high customer satisfaction.
• Document recurring issues and propose solutions to minimize downtime.

• Assist in organizing and managing IT inventory, including tracking and lifecycle management.
• Ensure accurate records of assets for budgeting and planning purposes.

• Develop and manage IT-related forms and cybersecurity policies
  .
• Ensure compliance with regulatory standards and best practices.

• Administer Duo authentication
  , manage passwords, and configure VPN access for users.
• Monitor and resolve access-related issues proactively.

• Maintain and execute a server update schedule, ensuring regular updates and maintenance for servers and computers.
• Monitor server health and address potential issues proactively.

• Manage and configure TriPOS credit card machines and their associated IP addresses
  .
• Troubleshoot and resolve issues with payment systems as they arise.

• Configure, manage, and troubleshoot GoTo Phone systems for efficient communication.
• Ensure proper setup and operation of VoIP systems across the organization.

• Operate and manage the Barracuda spam filter
  , ensuring email security and minimizing threats.
• Regularly update spam filter configurations to align with evolving threats.

• Purchase and order Verizon phones
  , ensuring devices meet organizational needs.
• Manage mobile device inventory and support end-user issues.

• Assist with IT-related procurement, including hardware, software, and telecommunications equipment.
• Establish and maintain vendor relationships for optimal pricing and support.

• Proven experience with Windows 11 and macOS environments.
• Strong understanding of IP address management, DNS configurations, and networking principles.
• Familiarity with Duo authentication, VPN technologies, and cybersecurity best practices.
• Experience with helpdesk ticketing systems and IT asset management tools.
• Proficiency in managing and updating Windows Server environments.
• Familiarity with GoTo Phone administration and VoIP technologies.
• Experience with spam filters like Barracuda
  .
• Willingness to travel for work-related assignments.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills and the ability to work independently.

• Being part of a dynamic team that values innovation and collaboration.
• Opportunities for professional development and growth.
• A role that directly impacts the efficiency and security of the organization.

This position offers a unique opportunity to work on diverse IT challenges and contribute significantly to the organization's success. If you're ready to bring your expertise to a rewarding role, we encourage you to apply!

• Certifications such as CompTIA A+,
  Network+, or Microsoft Certified:
  Azure Fundamentals
  .
• Bachelor’s or Associate degree in a computer related field preferred.
• 1-2 years’ experience in a computer related field.
• Experience in creating IT documentation and policies.
• Understanding of inventory management software.
• Ability to travel 10-20% of the time.