Technical Support Representative

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

BI-Tek develops, implements, and supports software used by local government agencies in the management of real estate and personal property appraisal, taxation, and tax collection. We’re currently seeking a Technical Support Representative to work with our end users. Staff tests and document software functions and features, troubleshoots, and resolves issues. The ideal candidate would work well in a small-company, agile environment and be able to understand and configure complex processes and provide general support.

Testing and documentation require attention to detail, accuracy, and thoroughness. This is not a development position, but technical skills are necessary. Problem resolution will involve technical challenges such as researching and resolving issues with software applications on personal computers as well as servers. This will be an in-person position, office located in the University area of Charlotte, North Carolina.

• Test and document software functions and features
• Troubleshoot and resolve issues
• Understand and configure complex processes and provide general end-user support
• Research and resolve issues with software applications on personal computers and servers

• Technical skills are necessary
• Not a development position
• Ability to work in a small-company, agile environment
• Attention to detail, accuracy, and thoroughness
• In-person position located in the University area of Charlotte, North Carolina