Manager of Data Operations

Overview

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is growing and seeking to hire an experienced Manager of Data Operations to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

The role oversees the data operations team responsible for managing, processing, and analyzing data to support organizational decision-making. They ensure data quality, integrity, and security while optimizing workflows and implementing best practices.

This role is to define, design, develop, implement, and maintain the data assets and infrastructure used across the enterprise. They lead the progress of data standards, integration and quality initiates, storage, integration, and performance of data stores both for application and analytics purposes. They direct research and development in support of business cases, proposed projects, and system requirements over the course of the software development lifecycle.

They apply proven analytical and problem-solving skills to help CLA take advantage of its data assessment to maximize CLA's analysis and insight capabilities.

• Strategy & Planning: Partner with business, technology, and product teams to define roadmaps that advance operational enablement, API reliability, and integration maturity across the firm. Lead the establishment and enforcement of standardized operational frameworks, including incident, request, change, and problem management workflows, with Service Now as the system of record. Define and govern standards for API security, lifecycle management, documentation, and support readiness.
  
  Review functional and technical documentation for new or changing applications to assess operational impact, workflow integration, and supportability. Act as a strategic advisor by identifying opportunities to improve automation, observability, and cross-platform process consistency at the enterprise level.
• Enablement, Workflows & Deployment: Design, document, and maintain end-to-end operational workflows using Service Now, flowcharting, and process modeling tools to ensure consistent execution across teams. Develop and enforce standardized playbooks and runbooks for API operations, including deployment, incident response, escalation, rollback, and recovery procedures. Partner with application development and platform teams to define API contracts, integration patterns, operational acceptance criteria, and handoff requirements.
  
  Ensure that API and integration deployments comply with regulatory requirements, security policies, and industry best practices. Establish repeatable methodologies for release readiness, change management, and post-deployment validation, embedding controls and approvals directly into automated workflows.
• Operational Management & Continuous Improvement: Oversee day-to-day operational support for APIs and integrations, including performance monitoring, incident resolution, and service-level management. Utilize Service Now to manage tickets, track operational metrics, and drive root cause analysis through problem management. Collaborate closely with Risk, Information Security, and Information Governance teams to ensure compliant access, auditability, and adherence to standardized processes. Lead and develop the Operations Enablement and API Operational Support team, setting clear expectations around workflow adherence, documentation quality, and service outcomes.
  
  Continuously refine playbooks, runbooks, and standardized processes to reduce operational risk, improve mean time to resolution, and scale support capabilities as the platform ecosystem grows.

• 7 years of experience required
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

Technical Competencies

• Proficiency in…