ERP Cloud Administrator; Onsite

Overview

Onsite - Charlotte, NC Office - Monday - Friday 8am - 4pm

SUMMARY

The Cloud ERP Cloud Administrator supports and enhances the organization’s manufacturing operations by managing and optimizing the company’s cloud-based Enterprise Resource Planning (ERP) system. This role ensures that production, inventory, supply chain, and financial processes run seamlessly through accurate system configuration, integration, and data integrity. The ideal candidate combines strong technical ERP expertise with a deep understanding of manufacturing workflows, including bill of materials (BOM), work orders, MRP, and shop floor control.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage day-to-day ERP operations, including user setup, permissions, configurations, and role-based security for manufacturing, supply chain, and finance modules.
• Manufacturing Process Support:
  Configure and maintain modules related to production planning, MRP, inventory control, quality management, and shop floor data collection.
• System Optimization:
  Collaborate with production, engineering, procurement, and finance teams to streamline workflows, improve data accuracy, and enhance manufacturing efficiency through ERP functionality.
• Integrations:
  Manage and troubleshoot integrations between ERP and other business systems such as Salesforce, CAD, PLM, WMS, BTP, and CRM platforms.
• Reporting & Analytics:
  Build and maintain dashboards and reports for key manufacturing metrics such as production efficiency, inventory accuracy, cost variances, and supplier performance.
• Upgrades & Patch Management:
  Coordinate ERP updates, patches, and release testing to ensure stable and uninterrupted operations during production cycles.
• Data Integrity & Compliance:
  Ensure data consistency across manufacturing, inventory, and financial modules; maintain compliance with quality, safety, and regulatory standards (e.g., ISO, SOX).
• Training & Support:
  Provide Tier 2/3 technical support, troubleshoot system and data issues, and train users across production, procurement, and logistics teams.
• Documentation:
  Maintain configuration logs, workflow documentation, user guides, and process maps for audit and change control purposes.
• Vendor & Partner Management:
  Work closely with ERP vendors and implementation partners to manage escalations, enhancements, and roadmap planning.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in information systems, Computer Science, Business Administration, Supply Chain, or related field (or equivalent experience).
• 3+ years of experience as an ERP Administrator, Systems Analyst, or similar role within a manufacturing environment.
• Hands-on experience with at least one major cloud ERP platform (Net Suite, Oracle Cloud ERP, Microsoft Dynamics 365, SAP S/4
  
  HANA Cloud, or Infor Cloud Suite Industrial).
• Expertise in manufacturing, inventory, and supply chain ERP modules.
• Proficiency in data management, workflows, and custom fields/forms configuration.
• Familiarity with SQL, scripting, or BI/reporting tools.
• Knowledge of ERP integrations.
• Strong analytical and problem-solving abilities.
• Excellent communication and cross-functional collaboration skills.
• Detail-oriented with a commitment to operational excellence and process improvement.

PREFERRED QUALIFICATIONS

• ERP platform certification (e.g., Net Suite Administrator, Microsoft Dynamics 365 Functional Consultant, SAP S/4
  
  HANA Cloud, or Oracle Cloud ERP Specialist).
• Experience with Lean Manufacturing or Six Sigma principles.
• Familiarity with ITIL or ISO 27001.
• Experience supporting multi-site or global manufacturing operations.
• Background in discrete or process manufacturing industries.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Ability to define problems,…