IT Solutions Analyst, Sales & Marketing

Position at Weisiger Group

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported the strength of our communities by supplying equipment for critical infrastructure and commerce, and by funding programs that advance social and economic vitality. Being around for nearly 100 years means we change and pivot to capture opportunities and avoid challenges. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Join a leading solutions provider and be a part of a group of highly skilled technicians, sales and support team members who exist to serve as a trusted partner to our customers, communities, and fellow employees.

The purpose of the IT Solutions Analyst, Sales and Marketing role is to analyze business and technical processes to create enhanced solutions within Sales, Marketing, and Ecommerce. The Solutions Analyst will identify opportunities to leverage and gain value from various technologies and work through others to accomplish deliverables. This position will stay up to date with evolving application trends, new technologies and best practices, as well as technology roadmaps and dealer requirements for Caterpillar and other related OEM providers of equipment and parts.

The ideal candidate blends technical expertise with strong business acumen to translate complex business needs into practical, scalable technology solutions. This role is also responsible for resolution of Sales and Marketing support issues escalated by the support team or key business partners.

• Document scope, business requirements, system configuration, design, functional specifications, and training material related to solution enhancements as well as larger scale projects.
• Identify functionality gaps and continuous improvement opportunities, translating into root cause analysis and recommendations to decrease support needs and enhance business usability. Also develop appropriate business cases to support strategic initiatives and business changes.
• Build strong partnerships in support of business and IT strategic plan, ensuring the alignment with Global objectives.
• Collaborate with business leads, business analysts, and project managers on defining functional and non-functional requirements based on business and system understanding, providing input into RFI/RFP processes/documents, as well as overall test programs including IT testing, user testing, technical/integration testing and load testing.
• Define and execute test cases for unit, integration, system functional, stress and regression testing
• Facilitate user acceptance testing including partnering with business users in creation of test cases, execution of testing, and sign-off from business product owners.
• Serve as project manager for small to mid-sized projects including managing project tasks, collaborating with others on progress and ensuring delivery within agreed upon timelines
• Serve as primary point of contact and point of interaction with the business, with responsibility for business area satisfaction.
• Monitor and maintain system performance, performs impact assessment, tests, and implement patches and upgrades, addressing issues as they arise.
• Provide leadership on projects and facilitates the definition of project deliverables. Completes project deliverables based on the agreed scope; estimates work effort, duration, resources, and requirements; ensures that requirements are being met.
• Define tracking mechanisms and ensures IT standards and methodology are met; manages business partner expectations and project scope; motivates team members; tracks IT resources; appropriately reports status; delivers quality results.
• Serve as technical…