Technical Advisor - Technology Change Management Lead Analyst

Technical Advisor – Technology Change Management – Lead Analyst

Company: Truist Financial

Location: Charlotte, NC

Employment Type: Full Time

Date Posted: 11/29/2025

Job Categories: Banking, Computers, Software, Finance/Economics, Financial Services, Information Technology

Job Description

Drive communication between all affected parties to develop and implement appropriate controls for new processes, transactions, and products within the regulatory reporting framework. Provide technical consultation on extremely challenging or unusual situations. May lead large, complex projects related to improving processes or support capabilities. Engage and manage external vendors. Interpret business challenges and recommend best practices. Use sophisticated analytical thought to exercise judgment and identify innovative solutions.

Mentor less experienced teammates to build technical expertise. May have people management responsibilities.

• Performs problem tracking, diagnosis, root‑cause analysis, replication, troubleshooting, and resolution for highly complex issues.
• Oversees others who perform programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Provides technical consultation on extremely challenging situations.
• May lead large, complex projects related to improving processes or support capabilities.
• May engage and manage external vendors.
• Interprets internal/external business challenges and recommends best practices.
• Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Mentors less experienced teammates to build technical expertise.
• May have people management responsibilities.

Required Qualifications

• Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
• Deep specialized and/or broad functional knowledge.
• Sound understanding of business and organizational strategies and processes.
• Ability to interpret internal and external business challenges and recommend best practices.
• Ability to lead complex projects.
• Sophisticated analytical skills and the ability to solve complex technical and business problems.
• Ability to influence others at senior levels to adopt a new perspective.

Preferred Skills

• Bachelor’s degree – Information Technology, Computer Science, or related field.
• 10+ years of experience in IT Change Management or a similar role.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and effectively in a matrixed team environment.
• Skilled at balancing independent execution with collaborative engagement across cross‑functional, matrixed teams.
• Knowledge of ITIL or other IT service management frameworks, familiarity with regulatory compliance requirements, experience working in Financial Services Technology.

• Medical, dental, vision, life insurance, disability and accidental death coverage.
• Tax‑preference savings accounts and a 401(k) plan with company match.
• 10 days vacation (prorated on hire date) plus 10 paid sick days.
• Paid holidays and depending on division, defined benefit pension plan, restricted stock units and deferred compensation.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law; E-Verify; IER Right to Work.