Application Programmer III

Overview

Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Process Manager

Location: Charlotte, NC - Hybrid On-Site 3 Days Per Week

Duration: 12 Month Contract Role

Type: W2 contract, paid hourly. No C2C, 1099, or third-party submissions will be accepted. Only direct W-2 candidates will be considered.

Pay Rate: W2 $ 50 - $56 per hour

Industry: Financial Services

We are seeking a dynamic Process Manager to support the rollout and adoption of standardized processes across our infrastructure and production support teams. This role is highly collaborative and people-focused, requiring someone who can influence without authority, drive adoption, and understand the human side of organizational change. The ideal candidate will have experience working with APS (Application Production Support) teams, a strong grasp of process management, and the ability to navigate complex systems and stakeholder environments.

• Partner with strategic leaders and cross-functional teams to drive process adoption across multiple organizations.
• Understand team-specific challenges and help remove barriers to goal achievement.
• Roll out standardized processes and ensure consistent implementation across groups.
• Engage with stakeholders who contribute only part-time to process efforts, balancing empathy with accountability.
• Act as a connector between production support teams and executive leadership, ensuring visibility and alignment.
• Collaborate with APS teams and triage groups to ensure process relevance and effectiveness.
• Track and analyze tool usage and process effectiveness using data analytics.
• Work closely with tool owners to support the implementation of systems like change management tools, service request platforms, and SOW tracking.
• Spend time engaging directly with teams—asking questions, understanding workflows, and identifying improvement opportunities.
• Help outline and prioritize deliverables over a 3–4 week sprint period.
• Strong background in process management and organizational change.
• Excellent interpersonal skills with the ability to influence without direct authority.
• Proficiency in data analytics and process tracking.
• Familiarity with tools such as Change platforms, Service Request platforms, and SOW tracking systems.
• Experience with Agile collaboration tools like Jira and Confluence.
• Ability to balance empathy with accountability in team interactions.
• Comfortable working in a highly interactive, non-desk-based role.
• Experience interacting with Application Production Support (APS) or triage teams.
• 5 - 7+ years of experience

Experience with APS (Application Production Support) and process management; strong collaboration, change management, and data analytics capabilities; ability to navigate complex stakeholder environments; proficiency with agile tools.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We offer an ESPP and a retirement plan (401k or local country equivalent). Other benefits include a Health Savings Account (HSA), an Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount program, and professional development resources. Apex provides access to certification prep, courses, and seminars after 6+ months of tenure, and offers certifications discounts with associations such as CompTIA and IIBA.

A dedicated customer service team and a certified Career Coach are available to assist with benefits questions. A Welcome Packet with full details is available through Apex representatives.

Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, veteran status, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in accordance with applicable law.

For accommodations or questions about applying, contact our Employee Services Department at [email protected] or .