Support Analyst

Service Now Solution Architect responsibilities include:

• Building and integrating robust information systems to meet the requirements
• Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it
• Resolving technical problems as they arise
• Interfacing with customers, account teams and technical practitioners

Responsibilities:

• Assessing business challenges, needs and translating these into outcomes, designed and constructed on the Service Now platform
• Work with the organization's leaders to identify problems and then work with team to address those problems with innovative solutions
• Effectively managing key stakeholders both internally and externally
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer's Enterprise Architects to position Service Now as the digital transformation platform standard, integrated with the customer's core applications.
• Establish and manage technical governance
• Ensure the instance health by working with the engagement team to reduce technical debt and align to Service Now best practices
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client's needs
• Demonstrating solid insights in designing Service Now solutions
• Demonstrating experience working with workflows in one or more key areas of the Service Now platform in CSM and FSM
• Understanding and having experience in driving process optimization, efficiencies and productivity using automation tools
• Produce a detailed functional design document to match customer requirements
• Act as a mentor to support less experienced colleagues
• Serves as an active contributor of leading practices, standards, and thought leadership related to the Service Now platform.
• Contribute to the development of opportunities and provide input to grow our business

Qualifications:

Preferred

• Minimum 13+ of total IT experience in which 8+ years with Service Now
• Consultancy experience will be advantageous
• Strong analytical skills, communication, and presentation skills
• Ability to manage customer and stakeholder expectations
• Have the drive and determination to learn and continuously share your knowledge with others
• Experience working in an IT Service Management (ITSM), ITOM and HRSD is required
• Service Now System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications
• Prior experience of working with international teams
• Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
• Passionate about working in a fast-paced global environment
• This role is not eligible for Visa Sponsorship

Primary

Skills:

ITOM/HRSD modules