Business Process Analyst, P2P

Business Process Analyst, P2P

Join Xylem, a Fortune 500 global water solutions company, as a Business Process Analyst focusing on Procure‑to‑Pay (P2P) transformation initiatives. This hybrid role is based in our Charlotte, NC office and supports the global P2P transformation through process design, documentation, standardization, and system implementation.

Hybrid position based at Charlotte, NC office. Full‑time, mid‑senior level.

• Support the design and rollout of global P2P policies, procedures, and standards.
• Document and analyze current ("as‑is") processes and support the definition of optimized ("to‑be") processes across P2P and supplier master data.
• Identify process inefficiencies, risks, and improvement opportunities, and support remediation efforts.
• Capture and assess local requirements, aligning to global standards and escalating deviations as needed.

• Support ERP and Source‑to‑Pay tool implementations and enhancements (e.g., SAP, Coupa, Rossum AI) through requirements gathering, functional design support, and testing.
• Participate in design workshops, solution reviews, and system walkthroughs.
• Execute and coordinate testing activities (SIT, UAT, regression), including test script preparation, defect management, and sign‑off support.
• Support functional requirements, testing, and validation for integrations across ERP, P2P, and third‑party solutions.

• Create, update, and maintain process documentation such as procedures (SOPs), work instructions, job aids, and process maps.
• Ensure changes are properly documented and follow agreed governance and change‑control procedures.
• Support change management, training, go‑live, and hyper‑care activities.
• Act as a functional point of contact during stabilization and continuous improvement phases.

• Support KPI definition, tracking, and analysis of P2P KPIs (e.g., cycle time, touchless rate, exceptions, compliance).
• Prepare reports, dashboards, and analysis to support decision‑making and leadership updates.
• Contribute to benchmarking activities and best practice assessments.

• Bachelor’s degree in finance, accounting, business administration, information systems, or operations/supply chain.
• 3+ years of experience in Procure‑to‑Pay, accounts payable, Source‑to‑Pay, finance operations, or shared services.
• Experience working with ERP and Source‑to‑Pay platforms such as SAP, Coupa, Ariba, or Oracle.
• Hands‑on experience supporting business process analysis, documentation, and improvement initiatives.
• Experience supporting system enhancements, upgrades, or implementations (requirements, testing, deployment support).
• Experience working in a cross‑functional, multi‑stakeholder environment.

• Strong understanding of end‑to‑end P2P processes and controls.
• Strong analytical skills with the ability to interpret data and identify trends and issues.
• Experience supporting SIT/UAT testing and issue resolution.
• Process mapping and documentation skills (i.e., SOPs, as‑is, to‑be).
• Strong process and systems mindset with attention to detail.
• Collaborative and proactive team player, comfortable working with global and cross‑functional stakeholders.
• Strong written and verbal communication skills.
• Curious, solution‑oriented, and willing to challenge the status quo constructively.
• Well‑organized with the ability to manage multiple priorities and deadlines.
• Comfortable operating in a changing, transformation‑driven environment.

• Ability to work across time zones and support global initiatives.
• Willingness to travel occasionally, depending on project needs.

• Exposure to compliance and regulatory requirements (e.g., VAT, SOX, audit controls, e‑invoicing mandates).
• Lean, Six Sigma, or continuous improvement certification.

Salary range: $65,000 to $90,000 per year, plus bonus. Benefits include medical, dental, vision, 401(k) with company match, paid time off, parental leave, and tuition reimbursement.

Xylem does not provide visa sponsorship for this position.

We are an equal employment opportunity employer, fostering an inclusive workplace for employees of all backgrounds. We provide reasonable accommodations to enable all employees to perform essential job functions.

Apply now to join Xylem’s transformative journey in shaping the future of water technology.