Workday Solutions Analyst

Charlotte, North Carolina, United States

(on-site)

Posted 15 days ago

Job Function

Other

PSA Airlines, Inc.

US-NC-Charlotte

Category Talent Management

Position Type Full-Time

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do.

We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit‑sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the United Healthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24‑hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company‑paid Life and AD&D Insurance, Short‑term and Long‑term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in‑person sessions with a health care professional

The primary responsibility of the position is day‑to‑day Workday operation support, acting as the technical expert, while developing strategic solutions to support the company's roadmap.

• Serve as Subject Matter Expert with Workday Benefits managing benefits, inbound and outbound vendor integrations for ongoing administration and special projects such as the Annual Open Enrollment cycle.
• Support the Workday Benefits, Absence, and Payroll areas by leveraging strong project management and support expertise, proficient analytical capabilities, creativity, flexibility, and process orientation of a functional expert.
• Assist with ongoing Vendor Management, serving as a technical liaison between third party benefits vendors, internal technical development team, and benefits stakeholders.
• Monitor benefit integrations output and performance by troubleshooting errors and identifying data trends that require robust solutions.
• Collaborate with HRIS team and payroll to resolve data discrepancies impacting the benefits vendor integrations, payroll processing cycles, and ongoing operations.
• Maintain thorough documentation of processes and projects such as requirements, technical file specs, and other project artifacts.
• Assist with system configuration and conduct unit testing and defect management in support of operational and project tasks.
• Support User Acceptance Testing (UAT) and Vendor Testing by augmenting test scenarios accordingly.
• Assist with inquiries, questions, and resolving issues such as Help Desk incidents.
• Partner closely with the HRIS team, business, and support teams to understand system end‑user needs and provide recommendations to keep Workday business processes simple and efficient.
• Lead Workday continuous improvement projects, such as improving processes, workflows,…