Senior Director – Enterprise Resiliency Planning & Execution

Senior Director of Enterprise Resiliency Planning & Execution

The Senior Director of Enterprise Resiliency Planning & Execution is a pivotal leadership role within Core Technology & Operations, charged with ensuring the organization’s ability to withstand and recover from disruptions across its technology ecosystem. This role will define and operationalize a comprehensive resiliency strategy that safeguards critical services, aligns with regulatory expectations, and strengthens enterprise stability.

• Set strategic direction for the assigned work area in alignment with the Business Strategy and Technology standards and provide thought leadership in the development of an enterprise strategic IT plan.
• Develop and lead a high‑performing team, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide triage leadership and communications for all high‑priority incidents, ensuring effective and timely resolution of issues to minimize business and client impact.
• Collaborate with cross‑functional teams to perform Problem Management for all high‑priority incidents, identifying root cause and implementing the permanent fix.
• Maintain a high level of awareness and understanding of existing and emerging technologies, as well as industry and bank issues, to effectively match them.
• Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes.
• Liaise with executive leadership to communicate application/system stability, Incident Management and Program Management status, providing recommendations for improvement.
• Plan and develop budgets and perform salary administration duties to meet budgetary goals.
• Drive the development and maintenance of a knowledge base to streamline incident resolution and problem identification.
• Lead staff (including development, counseling, conducting performance appraisals, setting performance expectations, etc.) and evaluate processes on a regular basis. Implement new or improved processes or procedures that improve quality of work produced by the unit or eliminate/reduce operating expenses.
• Maintain an appropriate risk profile through owning the first line of risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner with 2nd line of defense, Auditor, and regulators to ensure risk is identified and mitigated appropriately.

• Bachelor’s degree in Computer Science, Information Systems, Engineering or related disciplines.
• Equivalent combination of advanced education and related experience, including:
  • Ten or more years’ experience managing system/application engineers and leading production support/operations in an enterprise‑scale environment,
  • Five years’ relevant business experience (i.e. making technical‑related decisions on the business side),
  • Five years’ managing a large staff (including managing managers), and
  • Five years’ experience with budget responsibilities.
• Proven experience driving incident management triage and establishing strong command and control and clear accountability and methodical evaluation of complex issue scenarios.
• Proven experience with IT service management (ITSM) practices and tools, such as Service Now.
• Extensive experience with monitoring tools, such as Dynatrace, Splunk, Cloud Watch, System Center Operations Manager (SCOM).
• Significant knowledge and hands‑on experience with distributed, mainframe, public (AWS/Azure) and private cloud‑based applications and architectures.
• Executive level communications skills, including strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services.
• Strong analytical and architectural skills.
• Significant knowledge of current and emerging application software products and tools.
• Ability to manage a high volume of internal client relationships.
• Knowledge of all phases of the software engineering life cycle and experience with process improvement models.
• Ability to translate…