Business Process Analyst, P2P

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem, a leading global water technology company, is seeking a Business Process Analyst to support our global Procure-to-Pay (P2P) transformation initiatives. In this role, you will collaborate with the Global Process Lead to design, document, and optimize end-to-end P2P processes, ensuring alignment with global standards and enabling technologies such as SAP S/4

HANA
, Coupa
, and other Source-to-Pay platforms.

You will play a critical role in process standardization, system implementation, testing, and continuous improvement, acting as a bridge between global design and local execution. This position requires strong analytical skills, attention to detail, and the ability to thrive in a dynamic, transformation-driven environment.

This is a hybrid position that will sit at our Charlotte, NC office.

• Support the design and rollout of global P2P policies, procedures, and standards.
• Document and analyze current (“as-is”) processes and support the definition of optimized (“to-be”) processes across P2P and supplier master data.
• Identify process inefficiencies, risks, and improvement opportunities, and support remediation efforts.
• Capture and assess local requirements, aligning to global standards and escalating deviations as needed.

• Support ERP and Source-to-Pay tool implementations and enhancements (e.g., SAP, Coupa, Rossum AI) through requirements gathering, functional design support, and testing.
• Participate in design workshops, solution reviews, and system walkthroughs.
• Execute and coordinate testing activities (SIT, UAT, regression), including test script preparation, defect management, and sign‑off support.
• Support functional requirements, testing, and validation for integrations across ERP, P2P, and third‑party solutions.

• Create, update, and maintain process documentation such as procedures (SOPs), work instructions, job aids, and process maps.
• Ensure changes are properly documented and follow agreed governance and change‑control procedures.
• Support change management, training, go‑live, and hyper‑care activities.
• Act as a functional point of contact during stabilization and continuous improvement phases.

• Support KPI definition, tracking, and analysis of P2P KPIs (e.g. cycle time, touchless rate, exceptions, compliance).
• Prepare reports, dashboards, and analysis to support decision‑making and leadership updates.
• Contribute to benchmarking activities and best‑practice assessments.

• Bachelor's degree in finance, Accounting, Business Administration, Information Systems, or Operations/Supply Chain.
• 3+ years of experience in Procure-to-Pay, Accounts Payable, Source-to-Pay, finance operations, or shared services.
• Experience working with ERP and Source-to-Pay platforms such as SAP, Coupa, Ariba, or Oracle.
• Hands‑on experience supporting business process analysis, documentation and improvement initiatives.
• Experience supporting system enhancements, upgrades, or implementations (requirements, testing, deployment support).
• Experience working in a cross‑functional, multi‑stakeholder environment.

• Strong understanding of end‑to‑end P2P processes and controls.
• Strong analytical skills with the ability to interpret data and identify trends and issues.
• Experience supporting SIT/UAT testing and issue resolution.
• Process mapping and documentation skills (i.e. SOPs, as‑is, to‑be).
• Strong process and systems mindset with attention to detail.
• Collaborative and proactive team player, comfortable working with global and cross‑functional stakeholders.
• Strong written and verbal communication…