Technical Business Analyst – Syteline ERP

Summary

The Technical Business Analyst(TBA) serves as a strategic partner between IT, operations, finance, and supply chain teams to maximize the enterprise value of the Infor Cloud Suite Industrial (Syteline)
ERPplatform. This position aligns business processes with technology capabilities to drive operational efficiency, ensure data integrity, and support analytics-driven decision‑making across the organization.

• Partner with business and IT leaders to document, analyze, and enhance workflows supported by the Syteline
  
  ERPsystem.
• Lead requirements gathering and translate business needs into functional and technical specifications.
• Configure, enhance, and support Syteline modules including Manufacturing, Supply Chain, Financials, APS, CPQ, and Shop‑Trac.
• Develop customizations, stored procedures, and integrations leveraging SQL scripting and API frameworks.
• Manage user roles, permissions, and data governance policies within the Syteline environment.
• Conduct system testing, data audits, and user acceptance processes to validate solution integrity prior to deployment.
• Build and maintain Power BI dashboards and reports to deliver
  
  ERP‑driven operational insights.
• Troubleshoot
  
  ERP incidents, coordinate with external vendors for advanced resolution, and ensure system reliability and data quality.
• Support enterprise integration initiatives linking
  
  ERP, CRM, MES, and other business systems.

• Bachelor’s degree in Computer Science, Information Systems, or related discipline; advanced degree preferred.
• 5+ years of hands‑on experience with
  Infor Cloud Suite Industrial (Syte Line)in manufacturing or distribution environments, including the
  multi‑tenant cloud version (Cloud Suite on AWS).
• Demonstrated expertise in process design, workflow optimization, and system configuration.
• Proficiency with SQL for query development, stored procedures, and data modeling.
• Strong Power BI experience for analytics, KPI tracking, and operational reporting.
• Familiarity with SDLC, Agile methodologies, and enterprise change management practices.
• Excellent communication and stakeholder engagement skills across technical and business teams.

• Experience integrating
  
  ERPwith external platforms via REST APIs or middleware.
• Knowledge of data governance, warehousing, and master data management.
• PMP or Agile certification (CSM/CSPO) preferred.

• ERP system uptime, reliability, and adoption.
• Reduction in manual workflows and transactional errors.
• Timely delivery of enhancements and integrations.
• Documented business efficiency gains through data‑driven solutions.