Technical Service Representative

Employer Industry: Outdoor Power Equipment

• Opportunity for career advancement through certification programs, including Husqvarna University bronze, silver, and gold certifications
• Work in a supportive environment with a focus on technical knowledge and customer service
• Gain valuable experience in troubleshooting and product support for outdoor power products
• Engage with a diverse range of customers, including distributors, dealers, and national accounts
• Chance to contribute to product improvements based on customer feedback and technical insights

• Provide technical product support to distributors, dealers, and customers via phone, email, and chat
• Troubleshoot, diagnose, and evaluate technical issues to determine repair support and warranty eligibility
• Document case details and actions taken in the Customer Relations Management system
• Communicate escalations and unresolved issues to senior technical support representatives
• Assist dealers with warranty processing and component failure analysis

• Minimum educational requirement:
  High School Diploma or GED
• 2-3 years of engine or mechanical experience
• Experience with electronic parts lookup systems and technical information environments
• Ability to complete Husqvarna University certifications within specified time frames
• Basic proficiency in MS Office applications and ability to type at least 25 wpm

• 2-4 years of engine or mechanical experience in outdoor power equipment service support
• Technical vocational degree in related engine technologies or servicing
• Experience in a contact center environment
• Bilingual in Spanish

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.