Manager, Data Center & Infrastructure

Manager, Data Center & Infrastructure – Pacific Life

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Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Data Center & Infrastructure Manager to join our Cloud & Compute Platforms team in our Charlotte, North Carolina office. Relocation assistance may be provided.

As a Data Center & Infrastructure Manager you’ll move Pacific Life, and your career, forward playing a critical role in supporting Pacific Life’s growth and technology modernization. You will fill a new role that sits on a team of 29 people in the Pacific Life Technology division. Your colleagues will include fellow infrastructure professionals. Reporting directly to the Director, you will oversee the day‑to‑day operations of our data center, computing platform, server, storage, and cloud infrastructure.

You will lead a team of professionals, ensuring high availability, efficiency, and security, while executing on the strategic vision set by the Director and executive leadership.

• Execute the operational roadmap for data center operations, ensuring alignment with business and IT objectives as defined by the Director.
• Lead and mentor a team of infrastructure platform engineering professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee capacity planning, ensuring scalability and optimal resource utilization.
• Implement and maintain industry best practices for security, compliance, and operational efficiency.
• Ensure high levels of uptime and reliability through proactive maintenance and incident response strategies.
• Manage vendor relationships and support contract negotiations for facility management and hardware procurement, as delegated by the Director.
• Support the development and execution of disaster recovery and business continuity plans.
• Monitor industry trends and emerging technologies, providing recommendations to the Director for continuous improvement.
• Collaborate with other managers, directors, and stakeholders to ensure operational alignment with broader IT and business goals.
• Provide direct leadership to data center staff, including performance management, coaching, and professional development.
• Develop and implement departmental plans and priorities in coordination with the Director.

• 8+ years of experience in data center management, IT infrastructure, or related fields. People leadership experience is required.
• 4-year degree or equivalent experience.
• Experience supporting global, multi‑site data center operations in a large enterprise environment.
• Strong understanding of networking, server infrastructure, cloud technologies, and hybrid environments.
• Expertise in data center power and cooling systems, redundancy planning, and energy efficiency best practices.
• Familiarity with compliance and security frameworks such as ISO 27001, SOC 2, HIPAA, and GDPR.
• A demonstrated ability to build and lead high‑performance teams.
• Experience with budgeting and cost optimization strategies, supporting the Director in financial management.
• Hands‑on experience with disaster recovery planning, incident management, and operational risk mitigation.
• Familiarity with automation, monitoring, and management tools for optimizing data center performance.
• Experience working in regulated industries or high‑availability environments (e.g., finance, healthcare, etc.).
• Strong communication and leadership skills, with the ability to engage both technical teams and management.

• The ability to manage hybrid…