IT Support Analyst
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-01-27
Listing for:
AccruePartners
Full Time
position Listed on 2026-01-27
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
THE TEAM YOU WILL BE JOINING
- A rapid-expansion service organization headquartered in Charlotte with a national footprint and bold growth agenda, aligning with a market leader poised to redefine its category.
- A brand that merges neighborhood culture with cutting‑edge operations, committed to delivering a premium, dependable customer experience while maintaining local community connection.
- A leadership team that emphasizes innovation, measurable results and high visibility; you’ll be part of a dynamic executive‑led environment.
- Join at a pivotal moment: the organization is scaling aggressively. You’ll be instrumental in shaping how the business grows.
- Competitive compensation and benefits designed to reflect a high‑impact role in a growth company.
- High visibility role supporting multiple aspects of the business with exposure to senior leadership.
- Hybrid/Onsite – South Charlotte
- Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions.
- Support and manage Microsoft 365 applications (Outlook, Teams, One Drive, SharePoint) and user account management in Entra .
- Troubleshoot basic networking issues including LAN/WAN, Wi‑Fi, printers, IP conflicts, and VPN setup.
- Configure and maintain laptops, desktops, peripherals, and mobile devices.
- Oversee new hire onboarding, including device imaging, email setup, and permissions/access.
- Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel.
- Install, configure, and support software applications.
- Document incidents, processes, and knowledge base articles to improve team efficiency.
- Deliver responsive, high‑quality customer service in a fast‑paced environment.
- 1–3 years of IT support experience (help desk, service desk, or desktop support).
- Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint).
- Familiarity with Microsoft Entra (formerly Azure AD) or Active Directory.
- Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN).
- Experience with a ticketing system and troubleshooting end‑user issues.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×