Desktop Support Engineer

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• Manage hardware and software service‑related issues for end‑users to prevent escalation, working in the Service Now Ticketing System
• Providing cross‑divisional troubleshooting by updating and maintaining tickets
• Reimaging PCs, backing up and restoring user data
• Installing and validating correct software versions on devices and confirming functionality
• Utilize Wells utilities to troubleshoot end‑user machine functionality
• Documenting service events accurately in work orders and ticketing systems

• 3–5 years of experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
• Prior experience assisting with administration of virtual/Desktop/laptop management and infrastructure applications including VDI, patch management, encryption technologies, anti‑virus, incident/request management
• Knowledge of two‑factor authentication
• Previous experience working in Service Now (a plus) ticketing system or similar
• Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and WinOS
• Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
• Strong customer communication and service skills
• Must be able to work independently in a fast‑paced high‑profile environment
• Able to work onsite at location M‑F 8 AM‑5 PM local time with flexibility to stay after 5 PM if needed

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology

Industries:
Software Development