OCM​/Change Management Lead

Overview

Job Title: OCM/Change Management Lead

Type of Engagement: 12-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)

Work Location: Remote

• DISCOVERY
  
  ACTIVITIES:
  • Lead the development of the stakeholder analysis
  • Lead the development of a high-level change readiness assessment
  • Lead the development of the baseline change strategy
  • Drive day-to-day management of the team during discovery, including
  • Training Lead and workstream (identification of a Customer xxx training capabilities, training approach and high-level needs)
  • Communications (comms approach and initial communications to be developed at the end of Discovery - Month
    3)
• GENERAL
  
  ACTIVITIES:
  • Lead execution of OCM strategy for the project including facilitation of client input and sign-off of OCM deliverables
  • Serve as tactical POC for the OCM workstream, developing and driving the OCM workplan for the project
  • Execute internal reviews of OCM deliverables, ensuring quality, accuracy and client-readiness
  • Support weekly OCM status updates as a part of the Enterprise Transformation workstream
  • Coordinate OCM planning and activities across work streams and project teams to ensure alignment
  • Lead internal OCM team meetings, identifying, escalating and resolving key risks and issues
  • Oversee readiness strategy and readiness and adoption tracking with the Readiness and Adoption Lead
  • Lead the identification of change impacts across project work streams, client approvals, and socialization of the change impact assessment
  • Support communications and engagement planning, integrating with the Communications Lead
  • Lead the development of an integrated change plan for the project
  • Lead the development of a change champion structure, working with the Communications Lead to create a plan for Champion onboarding and materials creation
  • Interface with Value Realization and Business Process Transformation Leads, providing cross tower awareness of change plans, metrics and overall planning

• Change Management Strategy & Plan — Overall change plan including communications, readiness, and training. OCM + PMO approval.
• Stakeholder Analysis — Stakeholder identification and mapping. OCM approval.
• Change Impact Assessment — Process, role change impact assessment. OCM approval.
• Change Action & Engagement Plan — Communications calendar, readiness checkpoints, super-user engagement. OCM approval.
• Change Network / Champion Enablement Materials — Super-user guides for Rec Vue worklists, exceptions, settlements, close. Champions onboarded.
• End-User Training Completion Report — Training completion and certification. OCM + Regional leads approval.
• Training Strategy & Plan — Curriculum, schedule, modalities/tools for Rec Vue/ERP. OCM + PMO approval.
• Training Curriculum & Materials — Regionalized content, job aids, simulations. Materials finalized/approved.
• Train-the-Trainer (TTT) Sessions — Enable trainers/super users. TTT completed/validated.
• End-User Training Completion Report — Readiness report for end users. OCM + Regional leads approval.

Job Requisition # 40025

A reasonable estimate of the pay range for this role is $84.00 - $86.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.

APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.