SSO Production Support Engineer

Job Description

Apex Systems is seeking a Single Sign-On (SSO) Production Support Engineer for a large financial client. This is a 12‑24 month contract position that requires a hybrid schedule (3 days onsite / 2 days remote) at one of the approved locations. Candidates must be comfortable working a monthly on‑call rotation. The role focuses on Tier 2 support for SSO platforms and requires in‑depth knowledge of SSO technologies and protocols.

Pay Range: $53–57/hr.

Contract Length: 12–24 months.

Schedule: Hybrid (3 days onsite / 2 days remote).

• Monthly on‑call rotation.
• Approved locations:
  Dallas, TX;
  Charlotte, NC;
  Minneapolis, MN;
  Raleigh, NC;
  Columbus, OH;
  San Francisco, CA;
  New York, NY.

• Manage incidents around SSO platforms and integrated applications.
• Diagnose and troubleshoot issues in client applications using monitoring tools and ticketing systems.
• Provide Tier 2 support for SSO technologies and protocols.
• Perform root‑cause analysis for failures within the environment.

• 4+ years of experience with information security applications and systems.
• 2+ years of installation, configuration, and support of SSO platforms such as Okta or Ping.
• Experience supporting applications in a distributed, highly available, mission‑critical environment.
• Proficiency in Agent‑Based, Web‑Based, and Federated Authentication and Authorization standards.
• Hands‑on experience with OAuth, OpenID Connect, FIDO, SAML 2.0.
• Experience using monitoring tools (Splunk, Dynatrace, Datadog, etc.) and performing log investigations.

• Strong verbal, written, and interpersonal communication.
• Knowledge of LDAP, Active Directory, MFA, risk‑based authentication, and privileged access management.
• Familiarity with IAM solutions on cloud platforms (Azure, AWS, Google Cloud).
• Understanding of complex enterprise systems and frameworks.
• Technical writing skills for storage, middleware, or virtualization.
• Experience on bridge and triage calls.
• Knowledge of Kubernetes containerization.

Apex offers a range of supplemental benefits including medical, dental, vision, life, disability, and other insurance plans. Additional benefits include an ESPP (employee stock purchase program) and a 401k program with company match after 12 months, an HSA, Employee Assistance Program with up to 8 free counseling sessions, and a corporate discount savings program. Professional development includes on‑demand training, certification prep, and access to courses and seminars.

Apex Systems is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex considers qualified applicants with criminal histories in a manner consistent with applicable law.

If you require accommodation using our website for a search or application, please contact our Employee Services Department at [email protected] or 844‑463‑6178.